Service Coordinator Supervisor
Center for Human ServicesAbout the role
Job Details
Job Location Service Coordination - St. Louis (South County) - St Louis, MORemote Type HybridPosition Type Full TimeEducation Level 4 Year DegreeSalary Range $28.62 SalaryJob Shift DayJob Category Nonprofit - Social ServicesDescription
Service Coordinator Supervisor
Full-time
St. Louis, MO
St. Louis County
(Hybrid/Remote)
**Applicant must live in the service area to be considered**
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ABOUT US
The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!
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SUMMARY
The Service Coordination Supervisor supports the CHS mission by overseeing the daily operations of the Service Coordination (SC) Department and follows the Department of Mental Health statutes and directives along with CHS policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Exercises independent judgment by planning and coordinating with the Service Coordinator regarding specific issues
- Affirms the Success of Team Members assigned by recruiting, interviewing, hiring, scheduling, and providing necessary training. Provide constructive and timely feedback by scheduled performance evaluations or during everyday interactions to assigned team members. Handles discipline and termination of assigned team members in accordance with company policy by implementing measures focused on motivation of the Service Coordination team to improve performance, quality, and efficiencies.
- Create a Culture of Communication by attending and conducting staff team meetings at least once per month by sharing departmental information, process changes, identifying solutions to issues or concerns raised by team members, and working with team members to problem solve case specific issues. Maintaining effective communication and professional relationships with families, guardians, community providers and other stakeholders.
- Deliver Quality Services to Individuals by ensuring assigned team members are completing documentation accurately and within required timelines, to include by not limited to, support monitoring, TCM logging/billing, ISP development, quarterly reviews, and Utilization Review requests. Serves as a resource to team members by using best practices in working with individuals served and community providers.
- Works closely with the Regional Office PR/QE teams by monitoring the quality of providers. Staff will comply and understand the unique combination of cultural variables by appropriately responding to the ongoing emphasis on Cultural Competencies of the organization.
SKILLS AND ABILITIES
- Ability to motivate others
- Ability to problem solve
- Capable of managing others
- Developing others
- Ethical behavior and decision making
- Excellent c
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