Manager - IT Operations & Applications Support

Job Description

Manager - IT Operations (App Support) is responsible for the ongoing coordination within the IT Department. Responsible for managing all members who are maintaining all desktop, laptop and mobile devices to ensure that systems are operating at optimal levels. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Wynn Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Ensures all Wynn core values and property and department standards are implemented and applied.
• care about everyone and everything
• show never ending attention to detail
• take responsibility; don't leave it to others
• always strive to be better
• Implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Oversees the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Responsible for all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members, with all Wynn contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Wynn brand.
• Plans, directs and coordinates activities of departmental technology projects to ensure that goals or objectives of projects are accomplished within prescribed time frames and funding parameters.
• Has overall responsibility for planning, directing and coordinating activities pertaining to technology projects for a given business unit.
• Responsible to provide timelines and other project documents in a professional manner
• Works closely with the assigned user community (and through business technologists) to determine how technology might assist in addressing its needs, and then translates these needs into system requirements and design specifications.
• Understands how to leverage solutions for competitive advantage.
• Manages a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business needs, partly by capitalizing on emerging technologies and partly by adapting technologies to the needs of the customer.
• Ensures proper communication with the business ensuring that internal customers participate, drive many elements of this strategy and mediate competing needs among stakeholders. Work with the Senior Manager of the Business Intelligence Group (BIG) to find solutions to conflicting ideas and priorities while making progress on strategy and while keeping everyone satisfied.
• Works with product vendors to ensure visibility of problems identified above and/or enhancement opportunities.
• Works with business partners to review and screen products and vendors as needed.
• Provides subject matter/domain expertise within the assigned vertical.
• Understands all aspects of computer hardware.
• Provides leadership and assistance to departmental staff.
• Enhances and maintain IT Division standards and encourage refresher training to maintain Team Members’ competency levels.
• Demonstrates and maintain effective communication with all Team Members
• Promotes a work environment where employees feel valued, appreciated and involved Co