Customer Service Representative

​We’re always looking for dynamic and engaged people to join our team – built on a culture of inclusion where all perspectives are embraced. Bring your passion, your ingenuity and your vision. Let’s see the impact we can create, together

BRIEF OUTLINE OF SPECIFIC ROLES AND RESPONSIBILITIES 

The position will provide phone support at the maintenance customer service desk, receiving phone calls, creating work orders, and routing them to the appropriate personnel. 

Additionally, providing support to the maintenance Crib to:

• contact vendors for quotes and updates.
• help to track status of material deliveries.
• order fuel for the tank farm
• track past due orders.
• other administrative tasks requested by Facility Managers. 

The job involves telephone calls, computer work, and communicating with personnel.  Person must be able to work independently and be self-motivated. 

MINIMUM EDUCATION, EXPERIENCE, TRAINING, AND /OR SKILL REQUIREMENTS:

• HS Diploma  
• Must be organized efficient, thorough, have good written and verbal communications skills. 
• Must be computer literate and proficient with Microsoft Office Products (Excel, Word). 
• Experience in using Work Management Systems (Work Orders) and is a plus. 

ESSENTIAL FUNCTIONS OF THE POSITION

Unusual or Special Physical Requirements of Position

•                     Climbing: Requires walking around large facility and climbing stairs.

•                      Special clothing/equipment (wearing):

•                     There are quite often spills, drips, slippery spots.  Non-slip reinforced safety shoes are required when in garages, shops, equipment spaces (outside typical office space). Substantial, closed toe, low heel shoes are mandatory at a minimum.

Description of Work Environment

•                     Inside?  Outside? Combination? Where?: Inside, 100%

•                     Extreme (hot/cold) temperatures involved: none

•                     Hazardous conditions - What are they?:  The work environment is in a test facility with vehicles, forklifts driving in the halls. 

Equipment and Machines Involved in Work Tasks

•                     Office equipment/machines electrically/battery operated - which?: Computers,, 90%           

Criticality of Attendance

•                     Job is full time (40 hours per week), Monday through Friday.  Regular attendance is mandatory.  Split Shift, 12:00pm to 8:30pm (includes 30 minute unpaid lunch)

•                     •Necessity for regular attendance: Critical

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