Housekeeping Room Attendant/Guestroom Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring! ¡Estamos contratando asistentes de limpieza! 

Come join our Four Seasons Family! We are looking to build our Housekeeping Team! We are looking for Housekeeping Room Attendants/Guestroom Attendants!

BASIC PURPOSE: The Housekeeping Room Attendant/Guestroom Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Housekeeping Room Attendant/Guestroom Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels.

ESSENTIAL FUNTIONS:

• Clean and/or refresh guest rooms as assigned by management and in accordance with hotel standards. Complete deep cleaning of rooms as allocated by Supervisors/managers.

• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.

• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.

• Receive and complete all guest requests - extra pillows, blankets, towels, etc.

• Check with Housekeeping management for the list of names of VIP and other guests. Greet as many guests as possible using their names. 

• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.

• Prepare unoccupied rooms for turndown for arriving guests.

• Close drapes, reduces lighting, turns music on, and prepares bed. Restock towels and used amenities such as shampoo, lotions, cotton balls, etc.

• Immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms.

• Keep linen rooms, tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order; Report to Supervisor/manager the rooms which do not require service or which have DND signs in his / her assigned area.

• Communicate/report room and resort deficiencies - missing items from rooms e.g. bathrobes, soap dishes. Also communicate to manager if work assignment is finished early for direction.

• Remove all garbage and recyclable items and place in the appropriate bins inside the service area. 

• Report any damages/repairs/maintenance inserted in HotSOS or to manager.

• Check for any discrepancies on the Room Attendant’s Report.

• To clean and make up all rooms to the standard required by Four Seasons and following the sequence of service established.

• Conduct self in a professional manner at all times.  Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.

• Report to the Supervisor/managers anything this may b