Data Entry and Customer Service Specialist

This is a remote position.

RSM ATL is an all-inclusive service provider for restaurants and their facility needs. The company is looking for a qualified Data Entry cum Customer Service Specialist to help with entering various data formats into the software, answering inbound calls, performing outbound calls, and assisting on day-to-day Office Administrative duties.

Key Responsibilities:

·        Collecting and entering data in the system.

·        Encoding personal details of customers and vendors.

·        Provide great customer support through multiple communication channels (email, phone, chat).

·        Resolving customer complaints and concerns in an appropriate and timely manner.

·        Maintain accurate records of customer information and transaction.

·        Provide administrative support.

·        Other data entry and customer service tasks as assigned.

Requirements

·        High School Diploma or equivalent.

·        Minimum of two years of experience as a Customer Service in receiving inbound calls and performing outbound calls or similar customer service role.

·        Must have a minimum of two years experience as a Data Entry or similar job.

·        Typing speed of 60-70 wpm (words per minute).

·        Proficient with any Microsoft Programs.

·        Excellent listening and creative-problem skills.

·        Excellent written and oral communication skills.

·        Strong organizational skills with the ability to manage multiple priorities and prioritize tasks at hand.

·        Open to work nights and weekends.

·        Familiarity with Zoho One system is a plus and preferred, but can train the right candidate.

·        Speak fluent English and Spanish languages.