Store Supervisor

Our Mission:  Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Store Supervisor 

Department: Retail operations 

Reports To: Store Manager 

Classification: Non-Exempt 

EEO-1 Category: Laborers and Helpers 

Safety Sensitive: Yes 

Supervises: N/A 

Job Summary 

Store Supervisors serve as lead workers in the day-to-day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for the store operations while acting as manager on duty. Operations include the collection of donations,processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process. This position requires a strong customer focus, operating with minimum supervision, and understanding business demands. 

Essential Job Duties 

1. Ability to successfully perform all duties of a Retail Associate 

2. Train, coach, and provide feedback to help staff strengthen and develop skills 

3. Ensure store staff follows policies and procedures 

4. Demonstrate leadership and positive role modeling for retail staff. 

5. Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner 

6. Effectively manage time and monitor retail staff time to ensure that work is completed

7. Assume responsibility and accountability for the completion of job duties and meet production goals

8. Perform bank deposits and related cash-handling duties 

9. Fill in for store staff as needed 

10. Perform opening and closing procedures 

11. Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty 12. Perform other tasks as assigned 

Competencies 

Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency 

Coaching Delegating Building Trust

Education, Experience, and Expectations 

High school diplom