Technical Account Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Account Manager

What does a successful Technical Account Manager do?
The Technical Account Manager (TAM) at Fiserv plays a pivotal role in fostering strong relationships with specific merchant clients. Serving as a bridge between our technical teams and our clients, you'll leverage your deep understanding of both Fiserv's and the clients' technical stacks, strategies, and directions to ensure seamless integration, problem-solving, and strategic alignment. This role embodies Fiserv’s partnership philosophy by ensuring our clients are fully supported and engaged with the technological advancements that drive their success.

What you will do:

• Act as Fiserv’s technical point of contact for the assigned client.
• Assist clients in understanding Fiserv's technical stack, strategy, and direction.
• Develop a detailed understanding of clients’ technical strategies relevant to merchant services.
• Serve as the day-to-day contact for technical questions and technical support issue resolution.
• Coordinate and provide support for incident management and technical project oversight.
• Provide regular status reporting on technical projects, issues, and incidents.
• Oversee implementations and transitions, ensuring seamless execution.
• Monitor technology performance to ensure optimal functionality.

What you will need to have:

• 4+ years of experience in technical account management or a related field.
• 4+ years of experience in project management within a technical or merchant services environment.
• 4+ years of experience with incident management and resolution.
• 4+ years of experience with technical stack strategies and alignment.
• 4+ years of experience in client engagement and strategic technology discussions.

What would be great to have:

• 4+ years of experience in merchant services or financial technology solutions.
• 4+ years of experience in the oversight of technical implementations and transitions.
• 4+ years of experience in commercialization efforts for technological solutions.
• 4+ years of experience with monitoring technology performance metrics.
• Advanced certifications related to project management or technical account management.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should t