Sr. Enterprise Staffing Relationship Manager

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives with employee self-service functionality.  In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian. We would love you to join us at Experian Employer Services and help us to shape the future of outsourced HR compliance solutions, maximize cost savings, and transform the employee experience for Employer organizations.  

Job Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

We are recruiting for an Enterprise Staffing Relationship Manager for our Experian Employer Services business.  In this role, you will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Enterprise-level Staffing Industry clients for Experian’s Employer Services.

Responsibilities include:

• Detailed business knowledge and experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)
• Develop strong relationships with Enterprise-level staffing clients by researching and understanding business needs, responding to client requests, and acting as the liaison between the client and internal departments.
• Support and participate with the account team on strategic account plans
• Support the renewal of existing business in coordination with the Client Development Executive.
• Responsible for client retention activities and ongoing satisfaction.
• Client advocate during implementation; marshals’ resources to ensure client satisfaction
• Maintain contact with product and service users to enhance client relationships.
• Gather data and insights regarding usage to demonstrate business impact and value; ensures usage at projected levels.
• Takes lead and coordinates client briefings, quarterly business reviews and executive summaries
• Trusted advisor for data quality best practices and address gaps/opportunities
• Inform and educate clients on new and existing projects
• Create and refer leads to Client Development Executive
• Facilitate training as needed
• Committed to progressing development towards a Client Development Executive position
• CRM accountability

We are looking for the best of the best to join a great team. A top candidate will have had year over year success in a similar role and possess a high degree of intrinsic motivation to achieve, intellectual horsepower and emotional intelligence to navigate stakeholder commitment internally and externally. Experian is a great workplace for top performers to achieve their career aspirations.

This is a remote position based anywhere in the United States.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years (8-10 years preferable) of complex relationship management related experience.
• Minimum of 5 years working within the staffing industry and supporting large staffing clients
• History of collaborating with large staffing organizations to identify needs and implement solutions
• Intellectual horsepower, political savvy combined