Lead Server

Seeking a full time Lead Server to meet the dining needs of our Residents.  Day and Evening Shifts available.  Offering a $1500 Sign on Bonus!

Responsible for overseeing the meal service to residents, families and guests.  Assures quality customer service is provided by designated community staff that will include Care Partners, Medications Aides (CMA’s, QMAP’s) and other assigned staff.  Provides the highest quality plate presentation and prompt service to all residents’ tables with professional presentation.  In addition will assure that the meal service areas are maintained and cleaned on a per shift basis.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures adequate daily staffing on shift by communicating with community leadership; primarily the Culinary Services Director / Supervisor, Health Services Director and Executive Director or other assigned community leadership.
• Assists Culinary Services Director / Supervisor with training that encourages team performance, instructs them on technical issues and policies and procedures.
• Attends staff meetings as required by Culinary Services Director and/or Executive Director.
• Assures resident, family and guest feedback is directed to the community leadership.
• Assures that all server pre-service and post-service side work is successfully completed, this will be accomplished by providing delegation to assigned staff, including themselves.
• Will assign sections and tables to assure all residents and guests are served in a timely manner.
• Oversees the cleaning and preparation of the dining room and tables insuring they are set in restaurant style dining appearance.  Sets tables and assures condiments are filled and available.
• Maintains other service areas such as hydration stations, beverage stations and bistro areas per community policies and procedures.
• Assures drink station and/or salad bar are set according to department policies and procedures.
• Takes orders for meals and assures other assigned staff take orders from residents using excellent customer service skills.
• Assures drinks are filled according to residents’ / guests’ requests and are kept filled as needed.
• Serves and oversees the service of residents and guests to assure their choices are met.
• Tracks resident’s attendance at meals and coordinates with care staff to assure all residents have been provided the choice of coming for the meal. In addition track all guest meals to ensure they are accounted for to ensure they can be billed or charged. 
• Manage and ensure all guest reservations are accounted and prepared for.  If necessary make sure the Private Dining Room is cleaned and set for any reservations that have requested it.
• As requested by Executive Director or Culinary Services Director set up, run and cleanup for special events at the community.
• Assures tables, chairs, floors, equipment, dishes and kitchen are cleaned following community’s policies and procedures.
• Assures that all cleaning checklists and cleaning responsibilities are completed per community policies and procedures.
• Assures all room trays are set up and delivered as needed.
• Stocks supplies.
• Report equipment safety issues to the Culinary Service Director / Supervisor.