Account Manager_Customer Experience

At Ecore, we transform reclaimed rubber into innovative performance surfaces that protect people and the planet. Our products power everything from playgrounds and gyms to hospitals, courts, and even rockets—helping people in motion be their strongest, healthiest selves. As a high-growth, sustainability-driven company, we’re leading the way in circular innovation by keeping rubber out of landfills and turning waste into wellness, safety, and performance. We’re excited to find individuals who are eager to be part of a team that’s driving global impact through innovation, sustainability, and purpose.


Location: 715 Fountain Avenue, Lancaster, PA 17601


Account Manager
Lancaster, PA Hybrid (2 Days On Site after training)
Salary: $50,000–$55,000 (Based on Experience)
Join a collaborative distribution team supporting major B2B customers, private label partners, and large distributors. As an Account Manager, you’ll deliver exceptional customer service, manage key accounts, and ensure accurate, on time order processing by partnering closely with internal teams across manufacturing, operations, and sales. This role is ideal for someone who is detail oriented, organized, and experienced in managing complex projects from start to finish.

What You’ll Do
• Serve as a primary point of contact for customer accounts and sales representatives.
• Review, enter, and process customer purchase orders with accuracy and attention to detail.
• Manage order confirmations, pricing verification, credit checks, shipping updates, and inventory inquiries.
• Coordinate cross functionally with Production, Shipping, Technical Services, and Quality to resolve issues and support customer needs.
• Provide product information, installation guidance, sample orders, quotes, and Pro Forma invoices.
• Support private label and large distributor accounts with professional communication and timely follow through.
• Monitor project requests from kickoff through completion, ensuring updates are clearly communicated to customers.
• Assist with RMAs, claims, freight quotes, delivery issues, and billing discrepancies.
• Maintain accurate customer data, notes, and instructions in ERP/CRM systems (Epicor/Salesforce/Kinetic).
• Provide backup support to team members as needed within a 3 person team structure.
• Understand manufacturing processes, lead times, yields, and special pricing to set accurate customer expectations.
• Recommend appropriate accessories, installation needs, or complementary products.

What You Bring
• Associate degree or equivalent experience required.
• 5+ years in customer service, sales support, or account management preferred.
• Experience in manufacturing, distribution, medical, flooring, or rubber/plastics industries is a plus (highly detail oriented environments translate well).
• ERP/CRM experience preferred (Salesforce, Epicor, or similar).
• Strong organizational skills with the ability to manage multiple accounts and priorities.
• Excellent verbal and written communication with a professional, customer focused approach.
• Strong math skills and comfort learning new systems or technical details.
• Proven ability to work independently while collaborating with cross functional teams.
• Project management skills, including follow through and documentation.


What we offer you:
• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• PTO Hours are accrued from Day 1
• Tuition reimbursement
• Opportunities for development and internal promotions
• Two minute walk to eco-friendly public transportation from rabbittransit

Sometimes the best jobs get missed because people think they don’t have what it takes. At Ecore, we know hard work, reliability, and a good attitude matter most. No matter your background, experience, or where you’ve come from, if this job sounds like something you’d be proud to do, we’re excited to meet you.

Ecore International is an equal opportunity employer. (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS: Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work auth