Lead Director, Pharmacy Workflow Innovation & Central Fill Operations

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Position Summary

The Lead Director of Pharmacy Workflow Innovation & Central Fulfillment Operations will couple their passion for innovating experiences with their growth mindset to continue to transform. This Lead Director is a critical leader within Retail Store Operations, charged with the innovation of our prescription fulfillment processes solving complex and strategically important projects while also in ensuring that evolving business processes adhere to workflow design principles. Equally as important, this leader will have direct responsibility for building a high-performing team founded in strong innovation and resilience comprised of eight to twelve corporate colleagues and ~170 pharmacists and technicians across 4 geographically dispersed Central Fill locations.

The Lead Director is responsible for developing strategic project roadmaps for the 3-5 year out plan while also providing strategic leadership oversight of critical project timelines and deliverables (including benefit realization), managing relationships with senior leaders in corporate and field roles, as well as key internal business partners and vendors. They will also lead the retail Central Fill program to maintain $480M in inventory reduction while executing on the operational strategy to achieve additional value goals.

Drives Innovation Strategy

• Continuously looks for opportunities to drive efficiency and productivity across the team; partners with IT and A&BC to identify and recommend implementation of new technologies to achieve this
• Coaches and empowers team to identify new pathways to create simplicity for store teams and field leaders to execute key sales activities
• Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team and peers. Provides both constructive and positive feedback on new initiatives to appropriate teams. Look for ways to break through implementation barriers rather than be impeded by them.

Strategic Planning

• Develops and executes a comprehensive short and long-term strategy to meet the business objectives of the team
• Routinely engaged with peers and senior leaders (VP, SVP) across stakeholder groups in thought partnership on policy development and strategy assessment, re-directing as necessary to meet dynamically changing regulatory environment
• Leads and participates in meetings/calls with corporate partners and retail Senior Leaders to support overall agenda and governance strategy.
• Champions innovation by bringing ideas to own ED & VP as well as the broader PCW Team in an agile way, while balancing growth against financial risk and incremental cost to the organization
• Maintains three-year roadmap for IT system enhancement investments to support overall agenda

Delivers Results

• Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects, and deliverables. Empowers the team to drive action steps to bring to completion

• “Inspects What They Expect” – routinely inspects and monitors key processes and functions; institutes improvement measures as needed; holds team accountable to KPIs and deliverables
• Optimizes and level sets expectations with stakeholders by partnering closely with Field Leadership, Store Operations, Legal, Regulatory Affairs, Business Compliance Office, and IT to ensure appropriate levels of support and collaboration
• Work cross-functionally with CSC partners to develop strategies and action plans to mitigate identified risks and opportunities tailored to the specific needs of each operating Division.
• Optimizes use of data to support field execution of key programs and processes; ensures field feedback is incorporated by team into dashboards and reporting to improve utilization and effectiveness
• Actively manages team resources to ensure OpEx, CapEx and IT Labor Hrs. spend is within fiscal year budget; recommends and advocates for budget for upcoming fiscal year to support the strate