Senior Software Engineer / Team Lead

Who We Are

For over a decade, AnswerHero has supported thousands of small and medium businesses with professional call-answering solutions. We pride ourselves on delivering exceptional customer service and innovative technology. Our mission is simple: We care for our employees, and our employees care for our clients.

As our team continues to grow and evolve, we’re looking for a Senior Software Engineer / Team Lead to drive our technology forward, mentor engineers, and spearhead innovative software solutions that differentiate AnswerHero in the market.

What You’ll Do

As a Senior Software Engineer / Team Lead, you will:

• Lead and mentor a team of engineers, providing guidance, feedback, and career development support.
• Define and drive the technical vision for AnswerHero, making key decisions on architecture, design, and implementation.
• Develop and deploy scalable, high-quality software solutions using .Net, C#, MS SQL, JavaScript, and REST APIs.
• Ensure engineering best practices, including clean code, maintainability, and security.
• Collaborate with leadership and stakeholders to align software development with AnswerHero’s business goals.
• Manage project timelines and resources, mitigating risks and ensuring on-time delivery.
• Innovate and explore emerging technologies (including AI) to enhance AnswerHero’s services.
• Foster a culture of technical excellence, continuous improvement, and knowledge sharing.

Requirements

What You’ll Bring

• 7+ years of experience in professional software development, with at least 2 years in a team leadership role.
• Expertise in .Net, C#, MS SQL, JavaScript, Bootstrap, HTML5, and API development.
• A product-driven mindset that balances technical feasibility with business impact.
• Proven ability to design scalable software architectures and make strategic technical decisions.
• Experience mentoring and growing engineers at various skill levels.
• Strong problem-solving and analytical thinking skills.
• Excellent communication skills, with the ability to collaborate across teams and explain technical concepts to non-technical stakeholders.
• A track record of successfully delivering high-quality software solutions on time.

Bonus Points

• Experience in Call Center, VoIP, or Customer Support Tech
• Experience designing, building, and maintaining integrations with multiple third-party APIs (e.g., HubSpot, Salesforce, Zendesk).

Benefits

Why You’ll Love Working at AnswerHero

• Competitive salary and performance bonuses.
• 401k retirement plan
• Health, dental, and vision benefits.
• Flexible PTO
• Growth opportunities in a fast-scaling company.
• A culture of innovation, where your ideas make a real impact.

Interested? We’d love to hear from you! Apply today and take the next step in your career with AnswerHero.