TikTok Shop - Strategic Go-To-Market Program Manager, Governance and Experience

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a capable GTM (Go-To- Market) Program Manager who drives and executes the end to end launch of a program seamlessly across policies, product, education, communication and measurement.

What You'll Do
- Throughly understand the problems and solutions proposed by GNE business teams; turn that into a GTM project plan collecting required inputs from various stakeholder teams and providing inputs to other teams.
- Oversee the progress of projects; proactively identify risks and review the quality of outputs, facilitate productive discussions among key stakeholders across Governance, Experience, Product, Legal and Engineering teams in the US and globally.
- Lead the ideation, collection, prioritization and submission of our technical roadmap, connecting engineering teams with policy strategists for feedback; ensure product priorities match the governance needs, strategies and OKRs.
- Perform QA/QC of launched policies, process and technology. Monitoring the GTM adoption for any issues, debug, and/or insights for improvement.
- Responsible for a successful delivery of the program end to end including testing the outputs from users' perspective; communicate the status of the program in the right forums with the appropriate level of granularity.
- Work with the business and analytics team to measure the impact and key metrics against the objective.
- Develop GTM SOPs; iterate to make it better based on the learnings of previous programs.
- Create and maintain system documentation and educate the business teams to ensure processes and procedures are understood and followed.
- Stay up-to-date with global GNE, local GNE, PMO, Product and Engineering and other teams to help us track and meet our OKR goals.

Qualifications

- Bachelor’s degree in technical discipline
- Fluent in Mandarin to work and communicate with international third parties, sellers and vendors
- 5 years of working as a Program Manager, Product Manager, Technical Product Manager, Technical Program Manager or related experience
- Effective communication skills (listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment & tracking
- Experience in project/program management and working with cross-functional teams spread globally


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.

Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $91200 - $206171 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees fo