Summary

The Director, Clinical Account Services develops and promotes the overall vision, goals, objectives and strategies for the Clinical Services Group in line with overall Health Services department goals and objectives. This position continuously improves clinical programs and services that are designed to ensure the safe, rational, appropriate and most cost-effective utilization of pharmaceuticals within a health plan’s or sponsor’s pharmacy benefit. Plans and manages day-to-day department activities and continually monitors performance against goals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

·Represents the Clinical Account Services Department and ensures client satisfaction with clinical services and products. Establishes and maintains relationships with key departmental leaders to ensure successful interdepartmental interactions. Participates in cross-departmental programs and products aimed at generating additional revenue and/or improving services to client health plans;

• Participates and/or coordinates Clinical Account Services Department overview presentations at site visits for potential and existing clients.  Presents internal training program to new employees as requested.  Leads, develops, manages, or assists with key corporate projects which require clinical input or leadership;
• Enhances and ensures access to appropriate resources, empowering Clinical Account Executives (CAEs) to operate efficiently and effectively to improve services to clinical clients.
• Develops and/or procures tools which optimize CAE productivity and promotes professional competency.  Interfaces with departmental contacts to provide appropriate input regarding corporate projects affecting CAE processes. Contributes to and assists in the development of specific clinical or financial intervention efforts and therapeutic substitution programs for use by all staff at client plans on an on-going basis;
• Ensures appropriate documentation of clinical recommendations and activities of Clinical Account Executive staff, including prospective initiatives and retrospective outcomes.  Develops and maintains documentation processes to improve efficiency and support client retention efforts and RFP process for prospective clients.  Ensures proactive communication of documentation and successful outcomes with appropriate internal staff and external clients;
• Provides back-up for assigned leaders upon request.

Supervisory Responsibilities        

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and in