Sr. Site Reliability Engineer - Application Support

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Major Responsibilities 

The Product Reliability Engineering (PRE) group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. 

• Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. 
• Ability to write and maintain scripts to monitor system activity including application smoke test activities during production implementations. 
• Develop and maintain automation tools to handle all engineering and application support tasks. 
• Engage in production issue troubleshooting bridge calls, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fix is implemented to avoid similar problems in the future. 
• Coordinate and execute application releases and production deployments. 
• In addition to delivering technically, the candidate will lead by example, be self-motivated, and have excellent interpersonal communication skills. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• 5 years of experience programming in Microsoft Visual Studio .Net, C#.Net, & SQL.
• 5 years of experience working with Microsoft SQL Server 2005/2008 Database, Reporting Services and Analysis Services.
• Experience managing applications running on docker/kubernetes containers
• Working knowledge of kafka is preferred.
• Prior experience in designing and developing software applications.
• Prior experience working in 24*7 environments and application support experience.
• Prior experience in scripting against windows i.e. PowerShell, VB.
• Prior experience with building tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups.
• Deep understanding of SOA principles and Web Services technologies - XML, SOAP, WCF, RESTful.
• Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.
• Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
• Thorough knowledge of Microsoft Windows 2003/2008 & IIS 7/8.
• Must have software development and application support experience, configuring, and troubleshooting software applications, systems, databases and associated devices.
• Working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such.
• Experience in OO design and design patterns.
• Experience with Payment and/or Credit Card processing.
• Experience with performance tuning and memory leak detection.
• Experience with Middleware components - MSMQ and Websphere MQ.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a d