Representative, Guest Services

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Copper River Princess Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Provides customer service by listening and responding to guests’ needs and concerns.  Applies knowledge of company products, optional tours, services, local information, policies, procedures and guidelines to assist guests.  Implements and maintains procedures and policies within established company guidelines.  Participates in guest service activities and programs. 

Responsibilities

•  Performs a variety of moderately difficult customer service tasks.  
•  Applies knowledge of Company products, services, and policies to evaluate     customer's needs, provide information, and resolve complaints.  
•   Design and conduct presentations for guests.  
•   Coordinate guest amenity requests, reservations, and special requests.  
•   Assist customers, employees, and management and responds to queries. 

Requirements

• One year of experience in positions involving customer service.  
• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems.  
• Must pass a pre-employment background check that could include a credit check. 
• Minimum age of 18 years required to reside in company housing, where available.
• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. 
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status). 

Knowledge, Skills & Abilities:

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for minimum of 8 hours per day. 

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth

 HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.