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Spanish Bilingual Claims Dispute Customer Support (ZR_22727_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 2 May 2025
About the role
This is a remote position.
Schedule: Monday – Friday, 9:00 AM – 5:00 PM (Central Time) 8 hrs/day, 40 hrs/week
Responsibilities:
- Provide exceptional customer service by answering inbound calls and inquiries about open positions.
- Create and download reports for denied insurance claims; contact insurance companies to dispute or correct these claims.
- Investigate claim denials and ensure timely resolution.
- Coordinate meet-and-greet sessions between applicants and clients.
- Assist candidates with electronic applications, verifying that all required documents are submitted.
- Enter new hires into the HR system and facilitate the onboarding process.
- Maintain accurate records of calls, claims, and other relevant documentation.
Requirements
- Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
- Proven experience in providing excellent customer service, particularly handling inbound calls and inquiries.
- Familiarity with handling and disputing denied insurance claims is highly desirable is a plus.
- Ability to manage records, ensure accurate documentation, and oversee onboarding processes with attention to detail.
- Experience with HR systems, electronic application platforms, and basic report generation tools.
- Capacity to investigate claim denials, resolve issues efficiently, and assist candidates through application challenges.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_22727_JOB
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