Process and Programs Senior Specialist EMEA

Additional Locations: Germany-Düsseldorf; France-Île-de-France; Italy-Milan; Netherlands-Kerkrade; Spain-Madrid; United Kingdom-Hemel Hempstead

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Process & Programs Senior Specialist EMEA

 

THIS ROLE CAN BE BASED IN MILAN, MADRID, LONDON, PARIS, DUSSELDORF, KERKRADE

 

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

 

About the role:

As a Process & Programs Senior Specialist at Boston Scientific, you will be at the forefront of transforming our approach to sales and marketing effectiveness. By leveraging cutting-edge Cloud platforms, you'll drive strategy and innovation, optimizing tools and processes to significantly enhance performance. Your role is pivotal in shifting mindsets and practices around key sales processes and marketing insights, ensuring data-driven decision-making. You'll have the unique opportunity to craft and communicate a compelling vision for how Sales Cloud technology and data insights can revolutionize our operations, making a direct impact on patient care and business success.

Your Responsibilities will include:

Cloud Management:

• Work collaboratively with the Divisional ComEx and Marketing Leads and IT Team to continuously improve the CRM system to optimize customer centricity, enhance functionality for the sales users and maximize reporting outputs
• Incorporate feature requests or new tools into product roadmap based on leadership / end user business needs to optimize Sales processes
• Supports the business and country champion team in their ongoing CRM skill development.
• Maintains an expert level knowledge of system functionality, configuration, and process
• Design and serves as subject matter expert to the local super users for CRM problem resolution
• Acts as backup for Lead Super Users of other businesses.
• Ensure quality data processes are in place to guarantee accurate qualitative metrics can be used and maintained.
• Leads and supports key aspects of CRM system implementation (EMEA Key Priorities etc…)

 

Project and Change Management:

• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.