ServiceNow Business Analyst/Training Specialist

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.   Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:   

• Strive for Greatness
• Do the Right Thing
• Foster Teamwork
• Respect Each Other
• Grow Together

We are looking to bring on a highly skilled Business Analyst/Trainer with deep expertise in the ServiceNow platform. This role will focus on driving adoption and proficiency of ServiceNow within the organization by developing and delivering comprehensive training programs, creating learning content, and managing knowledge bases. The ideal candidate will be a certified ServiceNow Authorized Product Trainer with hands-on experience across ServiceNow’s various modules and capabilities.  Responsibilities include but are not limited to:

• ServiceNow Training:
  Deliver engaging and informative training sessions as a certified ServiceNow Authorized Product Trainer, enabling teams and stakeholders to maximize their usage of the platform and its modules.
• Learning Content Creation:
  Develop, edit, and publish high-quality learning materials (e.g., video tutorials, guides, e-learning modules) tailored to ServiceNow's latest capabilities and features. Ensure content is clear, concise, and aligned with organizational needs.
• Knowledge Management:
  Create and maintain ServiceNow knowledge base content to facilitate quick access to relevant information. Promote knowledge-sharing initiatives and ensure materials are up to date with platform changes.
• Platform Adoption:
  Design and implement strategies to increase the adoption of new and enhanced capabilities within ServiceNow. Work closely with teams to identify areas where additional training or content may be needed to ensure smooth transitions.

QUALIFICATIONS   

• US citizenship with ability to be cleared for public trust clearance
• Minimum bachelor’s degree
• ServiceNow authorized product trainer
• Current experience, understanding of ServiceNow Platform and associated modules/capabilities
• Experience in creation, editing and publication of ServiceNow learning content in various formats to increase adoption of new and enhanced capabilities within ServiceNow/SMP
• Experience in creation and publication of knowledge content in knowledge bases within SeviceNow

About Bravium Consulting Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We are a two time ServiceNow Partner of the Year winner with Creator Workflow Partner of the Year in 2022 and ServiceNow Store Partner of the Year in 2024.Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes: 

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or