Customer Service Representative Team Lead

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Job Description:

We are immediately hiring a Customer Service Representative Team Lead in Garden City, GA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Hourly
• Annual Salary Pay: $20.50 per hour based on experience

Ryder E-Commerce (formerly Whiplash) is the nation’s leading provider of omnichannel and e-commerce distribution solutions at the point of entry and into the domestic supply chain. We specialize in end-to-end national logistics services, extensive value-added warehousing services, and integrated omnichannel and e-commerce fulfillment.

We are creative problem solvers for established and emerging brands. Our omnichannel distribution network delivers speed, flexibility, and cost savings. A full suite of 3PL fulfillment services ensures the successful shipment of your goods across multiple channels. We ship more than 500 million units each year for the nation’s largest manufacturers, retailers, and e-commerce businesses.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Apply Here With Ryder Today

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Click here to see all Opportunities at Ryder: https://ryder.com/careers

EEO/AA/Female/Minority/Disabled/Veteran

Summary
Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.

Essential Functions

• Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.

• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.

• Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.

• Assist with training employees in processes when necessary.

• Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.

• Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrates excellent judgment and decision making skills

• Ability to effectively solve problems and challenges that satisfy customers

• Strong verbal and written communication skills

• Excellent organizational skills

Qualifications

• H.S. diploma/GED required

• Three (3) years or more customer service experience within a warehouse required

• Three (3) years or more experience as a supervisor or lead required

Travel
None

DOT Regulated
None

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

#LI-EP

#INDexempt

Job Category

Customer Service

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation