Manager, Site Reliability Engineering

DriveWealth is a global B2B financial technology organization dedicated to democratizing access to financial independence around the world. Our mission is realized through an API-based platform, empowering our partners to offer seamless investing and trading experiences to clients worldwide, all from their mobile devices.

Our technology provides partners with a modern, extensible toolkit, enabling traditional investment workflows and innovative techniques like fractional share ownership. DriveWealth has evolved into a global platform offering trading of US equities, mutual funds, ETFs, fixed income, and options.

We seek enthusiastic professionals to contribute diverse perspectives and experiences to our Brokerage-as-a-Service platform. Our culture blends the pace and opportunity of a tech start-up with the impact, stability, and significance of Wall Street. We encourage creativity and experimentation while ensuring institutional-grade execution and regulatory compliance in everything we do. We value diversity and inclusion, celebrating the unique differences of our employees as we scale and grow together. We’re guided by operating principles grounded in accountability, teamwork, integrity, and solutions built to scale. Join us!

About the Role

As a Manager of Site Reliability Engineering based out of our NY HQ, you will oversee our Brokerage-as-a-Service platform's reliability and operational efficiency during critical end-of-day and start-of-day operations. You will lead a team to help ensure seamless integration and continuous operational coverage across time zones. 

What You’ll Do

• Lead the Site Reliability Engineering team to enhance support workflows using ticketing systems and tools
• Manage and mentor a team of SREs, facilitating collaboration between internal product, engineering, and client-facing teams
• Oversee partner escalations and ensure operational stability, including monitoring partner channels, troubleshooting issues, and coordinating with partners on remediation
• Adhere to DriveWealth Incident Management Policy for the resolution and documentation with the engineering team for ongoing product improvements
• Oversee the entire incident response lifecycle
• Administer DriveWealth Change Management Policy to ensure minimal disruption to services
• Collaborate closely with the SRE team and other teams operating in the Eastern Standard Time zone to align on strategic initiatives and daily operations, ensuring adherence to global standards and practices. This includes monitoring critical operations outside conventional hours to support our global platform’s scalability and reliability

What You’ll Need

• 5+ years of experience in software engineering or site reliability engineering
• 3+ years of proven leadership experience and the ability to manage teams
• Working knowledge of REST APIs and experience with JIRA Service Desk and Confluence
• Flexibility to cover and manage the on-call responsibility
• Expertise in incident and change management processes 
• Knowledge of alerting and automation frameworks
• Develop and maintain KPI reporting metrics
• Availability for flexible work hours and willingness to cover US markets trading sessions

Preferred but not required

• Strong background in technical cloud services, particularly AWS, including expertise with IAM, EC2, S3, and DynamoDB
• Experience with Infrastructure as Code (IAC) tools like Terraform, CloudFormation
• Experience with job orchestrator/scheduler tools like Apache Airflow, Rundeck
• Experience maintaining and supporting containerized systems using Kubernetes and OpenShift
• Knowledge of Confluent Cloud for managing Kafka streams in a production environment
• Scripting capability in Python or similar languages
• Experience with SQL and transactional database querying

Applicants must be authorized to work for any employer in the U.S. DriveWealth is unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation
Compensation package offerings are based on candidate experience and technical qualifications, as it relates to the role. These are identified and determined throughout your interviewing experience.

Please note: this role is expected to come into our office on a cadence set by the Hiring Manager/Team.

New York, NY (Hybrid) Pay Range$160,000—$180,000 USD

Benefits

• Competitive medical, dental, and vision insurance options
• Mental Health and family planning services
• Unlimited paid time off with ten observed holidays
• 16 weeks of p