Retail & Admissions Flex Associate

Description

Guest Services Flex representatives will join a thriving and supportive Retail and Admissions team. You will have the opportunity to transform moments into an experience of a lifetime for our Guests, consistently exhibiting a high level of positive energy that models and supports friendly, safe, efficient, and engaging experiences.

Duties include: completing accurate and efficient point of sale transactions, increasing revenue opportunities through up-selling techniques with ticket sales and retail purchases, maintain and control an even flow of all visitors, advancing Guest’s knowledge and answering questions, and maintaining a clean, safe, positive environment for all Space Needle Guests and Team Members.

PRIMARY FUNCTIONS :

We Create our Future. Today

• Promote a clean, positive, courteous, and professional attitude and appearance to all Space Needle Team Members and Guests.
• Be a communications specialist: interface with Guests in all public facing areas along the Guest journey. Greet and converse with Guests in a friendly and outgoing manner.
• Always remain respectful and courteous.

Own It

• Be a safety officer: see something, say something. It’s the responsibility of every Team Member- own it. Ensure social distancing policies are followed with Team Members and Guests.
• Maintain a high level of security at all workstations in accordance with company policies and procedures.
• Support access control- Assist in ticket redemption and timed ticket facilitation.
• Help answer questions as Guest come off the Elevator and helping queue Guest before for their trip down.
• Assist in the restocking of all retail spaces.

Take Care

• Ensure cleanliness and participate in cleaning of work area and as assigned.
• Take steps to ensure proper social distancing between Team Members and Guests.
• Incorporate and support initiatives that improve overall health and wellness.

Be Open, Help People Grow

• Assist in the ongoing training of fellow Team Members in the operation in the Guest Services Flex position.
• Work successfully with both a diverse Team and Guests.

Work Smarter, Not Harder

• Be intentional in understanding the process, procedures, and systems. Continuously look for opportunities to improve efficiencies, incorporate and share key learnings.
• Accurately process transactions through a point of sale system for admissions packages and retail transactions. Make recommendations of packages and items to meet Guests’ needs.
• Assist in opening and closing department routines including cleaning and sanitizing. Set your Team Members up for success!

Life is too Short

• Anticipate and Connect- Be informed of scheduled group reservations and any special needs that may need to be addressed
• Collaborate and create segues to each experience along the Guest journey.
• Focus on solutions, not on frustrations.

Big Legacy, Small Footprint

• Do your part to minimize and reduce waste, conserve resources, operate efficiently, and protect air and water quality.
• Participate in community outreach opportunities.
• Lead by example and assist Guests and Team Members in responsible practices.

We Innovate, Be Iconic

• Approach the experience through the lens of the Guests and apply our Brand filters.
• Provide information about the Space Needle, the Chihuly Garden and Glass Exhibit, other attractions, Seattle and the surrounding area.
• Any other responsibilities defined by management.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED :

• Proven great Guest service skills.
• Professional appearance and attitude.
• Ability to effectively communicate using the English language.
• Strong initiative, multi-tasking, and decision-making ability.
• Effective problem-solving techniques and troubleshooting capabilities.
• Competent in general principles of mathematics.
• Team player attitude.
• Ability to react quickly and correctly in a fast-paced environment.
• Comfortable working with a diverse population.
• Proven cash handling experience.
• General computer literacy.
• Comfortable following company social distancing and PPE requirements (including wearing a mask for entire shift and gloves when handling merchandise) with or without reasonable accommodations.
• Comfortable participating in wellness checks including Covid19 testing, and temperature checks during the pandemic.
• Ability to lift 25 pounds, use manual dexterity entire shift, stand for long periods, an