Staff Strategic Product Manager - Collaboration Tools

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them

About the Role

Collaboration is critical to our success as a company. Our 25K employees rely on a suite of collaboration tools to facilitate real time communication, task collaboration, white-boarding, designing and so much more. As the Product Manager of the Collaboration Product Suite you will own a critical piece of our collaboration strategy. You will work closely with executive stakeholders, technical implementation teams, and end users to uncover and ultimately answer the big strategic questions around how we use technology to improve collaboration at ServiceNow.

Key Responsibilities

• Core PM responsibilities: Translate business requirements into clear, actionable, technical specifications for development; craft compelling user stories that maximize value and address user needs; own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery; collaborate with technical teams to assess feasibility, define development approaches, and estimate timelines
• Strategic Planning: Develop and execute a strategic plan for collaboration tools that aligns with the overall DT strategy and business objectives.
• Stakeholder Engagement: Collaborate with various stakeholders to understand their needs and incorporate feedback into the collaboration tools strategy.
• Vendor Management: Manage relationships with software vendors and service providers, negotiating contracts and ensuring quality service.
• Training and Support: Ensure the provision of training and support for end-users of collaboration tools.
• Policy Development: Develop and enforce policies and procedures related to the use of collaboration tools.
• Project Management: Manage projects related to the deployment, upgrade, and enhancement of collaboration tools.
• Performance Monitoring: Monitor the performance of collaboration tools and take corrective actions as needed.
• Budget Management: Manage the budget for collaboration tools, ensuring cost-effectiveness and ROI.

Qualifications

To be successful in this role you have:

• Bachelors degree in either business related fields (economics, business administration, marketing, etc.) or technical fields (engineering, computer science, statistics, etc.)
• 8+ years of experience in product management or a related field, with a focus on enterprise software or 3rd party collaboration apps
• Experience in strategy (consulting, corporate strategy, product strategy) is preferred
• Proven track record of successfully launching and managing collaboration products
• Experience with vendor management and ownership over 3rd party software (specific experience with Microsoft suite, Zoom, Figma, Miro, Lucid, and other collaboration focused tools is preferred)

Skills

• Excellent communication, collaboration, and presentation skills
• Embrace Different Views, Commit to Progress
• Hypothesis driven thinking and problem solving
• Ability to work in a very fast paced and dynamic environment

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

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