Senior Director, Client Success

Sr. Director Customer Success 

 

Be part of something revolutionary

We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet.

But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. In return, we’ll provide a nurturing environment where you can be a part of something special.

About the role…

We are seeking a highly-motivated, engaged Client Success Director to join the o9 Solutions team. In this role, we are looking for an energetic and engaged leader who can proactively build relationships with the clients, identify, and mitigate risk, and expand product adoption. The right candidate will be adept at managing multiple priorities, without sacrifice, to proactive customer delight in a fast-paced, dynamic environment.

What You'll Do...

• Responsible for effectively developing and strategically managing customer accounts within the US and India for post-go-live services.
• Primary focus on generating sustainable, repeatable, and long-term customer revenue through the delivery of exemplary support service to customer accounts.
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflows.
• Achieve agreed on performance levels in line with customer requirements and the functional SLAs.
• Be the single point of contact for any platform level upgrade/patch/hotfix.
• Handle assignment and monitoring of tasks to support consultants.
• Identify any design issues in the existing setup and coordinate with functional and technical support consultants to drive for resolution.
• Maintain a repository of all project-related documents for use throughout the project, for historical reference, training, and audits.
• Work with the R&D team to drive enhancements in the product.

 

What You'll Have...

Education : Bachelor’s or higher degree in Computer Science, Data Analytics, Supply Chain Management or related Degree

Experience:

• 10 or more years of consulting, professional services, implementation, customer success management, or account management experience
• Integration/ETL/SSIS experience is a plus.
• Experience in planning applications like Kinaxis, Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
• Skills: Exemplary communication skills and strong business acumen to understand corporate strategy and present actionable findings to management
• 
  Characteristics:
• Ability to build credibility and collaborate with internal stakeholders and external partners
• Demonstrated success in a fast-paced, high-workload environment
• Able to work well autonomously and as part of a cohesive team.

More about us…

With the latest increase in our valuation from $1.1B to $2.7B, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks, and many others.

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Bangalore, Tokyo, Seoul and Munich.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law