Associate Technical Consultant

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are looking for a Technical Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a technical consultant, implementation specialist, or developer. This role focuses on ensuring new and existing Staffbase customers have an outstanding technical experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and ensure they can use the Staffbase platform to its best to manage their content and comms processes.

Important: This is a hybrid role. Core in-office days in our NYC (Tribeca) office are Tuesdays-Thursdays, and it is expected that folks will be in the office a minimum of 2 days per week during core days.

What you'll be doing

• As a Technical Consultant (TC), you’ll partner closely with enterprise customers and internal teams to deliver high-impact technical implementations of our employee communication platform. You’ll be responsible for designing secure, scalable, and integrated solutions tailored to customer environments
• Lead technical discovery sessions with key stakeholders to assess infrastructure, security, and integration needs
• Develop and own technical rollout and deployment plans, ensuring platform configuration aligns with business goals
• Advise on integrations with tools such as Microsoft, SAP, Workday, Okta, ADP, and other systems
• Provide hands-on support and thought partnership around API usage, SDK customization, identity management, and data governance
• Collaborate with Technical Specialists to customize platform UI and CI to meet branding requirements
• Facilitate technical workshops and translate complex requirements into implementation plans
• Ensure secure configuration of Staffbase environments in alignment with compliance standards and organizational policies
• Troubleshoot and remove technical blockers, supporting a successful organization-wide rollout
• Present technical roadmaps and platform capabilities to diverse audiences including developers, architects, and business leaders
• Own technical workstreams and project milestones from planning through launch
• Document technical solutions, best practices, and contribute to internal knowledge-sharing initiatives
• Partner cross-functionally with Product, Sales, and Customer Success to champion the voice of the customer

What you need to be successful

• 1-2 years of experience in technical consulting, implementation, development, or solution architecture—ideally in enterprise SaaS environments
• Exceptional communication skills, with the ability to go deep with technical stakeholders or simplify concepts for non-technical audiences
• Strong presentation and facilitation skills for technical and business discussions
• Hands-on experience with web development (HTML/CSS, JavaScript, Java, PHP, or NodeJS)
• Confidence using command-line tools or parsing application logs for debugging integrations
• Proven experience managing and delivering technical projects across enterprise organizations
• Familiarity with identity management systems (e.g., SSO, AD), and enterprise integrations (e.g., SAP, Workday)
• Knowledge of security and compliance standards in SaaS environments is a plus
• Experience collaborating with cross-functional teams including Sales, Success, and Systems Integrators
• Ability to prioritize and manage multiple technical workstreams under tight timelines

What you'll get

• Competitive Compensation - we offer attractive salary pa