BCN Customer Service Agent TEMPORARY 50%

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

 Job Purpose

Serve the customer, selling tickets and ancillaries, resolving doubts and possible incidents, giving an agile response to the customer in accordance with the provisions of the procedures and standards manual with the aim of achieving the NPS target.

Main Accountabilities

• Ensure that the provisions of the procedures and standards manual are complied with.

• Achieve the established objectives for the offer and sale of Vueling products and services.

• Fulfill the mission of the job if it is in the employee´s hand. 

Main Responsibilities - Tasks

• Serve customers and sell tickets and ancillaries and resolve questions and incidents.

• Manage disruptions and incidents in an agile manner or escalate when appropriate.

• Offer all types of services to interested clients or to generate interest.

• Solve doubts and complaints quickly and, if not possible, send them to the corresponding Department.

Main Relationships

• Handling, Clients

• Customer Response

• VAS

• Duty Manager

• Airport Safety

Education

• High school diploma or equivalent

Experience 

• Ideally 1 year of experience in handling.

• Essential previous experience working in airports/aviation

Competencies 

• High standard of customer service.

• Passion for service delivered with care

• Drive for results

• Team working

• Organized

• Commitment

• Dynamic and enthusiastic

• Ability to handle stressful situations appropriately.

Languages 

• Spanish C1

• English C1 (B2 is absolute minimum requirement)

Other 

• Rotating shifts (morning and afternoon- 4-5 hour workday). Department available 365 days a year.

• Immediate availability

Location

• Barcelona Airport - T1

Level 

• Individual Contributor 6

We are the only Top Employer airline in Europe

For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

🟡 #FlyToYourFullPotential

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.

🟡 Our Culture 

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting Pe