Field Technician

Onsite Support Technician with the following Knowledge Areas:

• Imaging
• IMACD/JML processes
• Hardware break/fix and warranty coordination
• On-site software support and troubleshooting
• Hands and Eyes support methodology
• Conference room technology and AV systems
• Supported products: Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, LAN devices

Skills

• Device installation, relocation, and de-installation
• Diagnosing and resolving hardware/software issues
• Supporting AV and conferencing systems
• Documenting service actions and updating asset management tools
• Collaborating with users, internal teams, and vendors
• Adhering to customer policies and change control procedures
• Providing proactive and responsive user support

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