SVP, Group Account Director

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About the Role

As a SVP, Group Account Director, you will act as the executive lead for one of our most strategically important client relationships. This role sits at the intersection of enterprise client partnership, commercial growth, operational leadership, and creative production excellence. You’ll oversee a high-performing account, with major clients based in Chicago and vertical within a regional creative production ecosystem, acting as a trusted advisor to senior client stakeholders while driving innovation, margin growth, and long-term value. You’ll lead a cross-functional team that includes account, creative, and operational talent, and ensure every facet of the relationship, from day-to-day delivery to long-term transformation, is world-class. You will be expected to set and execute a strategic growth agenda, penetrate new business units, and expand our footprint across business units, capabilities, and deliverables. Internally, you'll serve as a senior operator, designing and evolving workflows, scaling AI-powered efficiencies, and partnering with executive leadership to shape the future of how we deliver.

Now, about the opportunity: The Monks SVP Group Account Director maintains agency relationships in a fast-paced, evolving environment. Nimbleness and collaboration is the name of the game. Our approach fosters collaboration not only internally but also with our clients and other agency partners. 

This is a role for a strategic and growth-minded professional with the industry know-how and rapport to simply get things done. If you’re an experienced go-getter who just gets clients and seeks out new opportunities to create impactful work, then gets down to the essentials.

Responsibilities:

• • Own the client relationship including the fiscal health and overall growth.
  • Identify new opportunities within current client relationships, understand the full breadth of Monks’ capabilities and how to orchestrate compelling solutions for expansion and varying client needs.
  • Become a trusted partner, understanding clients’ business challenges and be able to articulate strategies to address those needs
  • Collaborate with your subject matter expert colleagues to produce great work.
  • Set and manage processes related to account operations including finance, resourcing, forecasting, and client business reporting
  • Drive organic growth by expanding into new departments, channels, and services.
  • Lead commercial negotiations and pricing strategy in partnership with finance and legal.
  • Represent the agency in executive-level meetings, QBRs, and joint business planning sessions.
  • Lead production forecasting, resourcing strategy, and capacity planning in partnership with studio and operations leads.
  • Drive adoption of AI-powered tools and platforms to unlock production speed, cost savings, and content personalization at scale.
  • Continuously refine and enforce scalable Ways of Working that maximize operational efficiency without compromising creativity.

Commercial & Strategic Growth

• • Set and deliver against revenue growth targets, margin optimization goals, and operational KPIs.
  • Shape proposals for new client engagements and cross-sell opportunities.
  • Identify and capitalize on upsell opportunities across the account.

Creative Production Oversight

• • Lead large-scale, multi-format creative production programs, ensuring alignment with brand, channel, and business priorities.
  • Champion creative excellence while balancing speed, scalability, and cost-efficiency.
  • Act as executive sponsor for key programs and campaign launches, ensuring integration across creative, production, and delivery.

People & Culture

• • Lead and mentor a team of senior account directors, fostering an environment of accountability, empowerment, and creativity.
  • Serve as a cultural ambassador, upholding the values of our collective, inspiring your teams, and driving collaboration across regions and functions.
  • Support succession planning and talent development to build