DEPARTMENT OF VETERANS' SERVICES

For Veterans and those who care for them.

VETERANS BENEFITS COUNSELOR

Job Location:

Arizona State Veterans' Home - Flagstaff
2100 North Gemini Drive 
Flagstaff, Arizona  86001

Posting Details:

Salary: $21.2274 hourly  

Grade: 18

Closing Date: November 6, 2025

Job Summary:

This position is 100% on-site and does not include remote options.

Would you like to be part of an amazing team that helps Veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so that they can thrive for a lifetime!

We are looking for an outstanding Veterans Benefits Counselor (VBC).

Your rewards:
• Incomparable Benefits: Our program provides the opportunity to receive a pension and healthcare benefits for a lifetime
• Meaningful Work: Your dedication as a VBC will directly enhance the lives of veterans and their family members, providing them with the care and respect that they deserve.
• Professional Growth: As a VBC, you will have the opportunity to engage in continuous learning and improvement through the Arizona Management System (AMS).

Your contribution:
• Outstanding Service: Provide the best assistance to veterans to improve their quality of life.
• Continuous Improvement: Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
• Team Collaboration: Work with other professionals to become a benefits subject matter expert (SME) while improving your knowledge, skills, and abilities

Job Duties:

• Trains and becomes accredited by the Veterans Administration (VA) within six months of hire
• Conducts in person or virtual interviews and counsels clients regarding a variety of veteran related benefit entitlements under current federal and state law
• Assists clients with accurately completing benefit forms, gathering supporting documents and submitting to the VA in a timely manner
• Monitors the claim through the VA process utilizing VA and other computer databases
• Reviews claim files after a VA rating action to determine VA's compliance with current laws, rules and regulations as outlined in U.S. Court of
• Appeals for Veterans Claims (CAVC) decisions, Title 38 Code of Federal Regulations, and other federal resources
• Examines medical information including, but not limited to service medical records (SMR's), physical examinations, hospital reports, and post-operative reports, and compares the degree of residual disability with VA assignment for accuracy
• Initiates formal appellant proceedings and/or otherwise advises claimants to take specific action to obtain a proper rating, as necessary.
• Creates and maintains electronic client records and uploads documents into client files
• Prepares reports as requested by supervisor
• Attends all required education and training to obtain and maintain accreditation
• Attends meetings with various VA and State personnel to keep abreast of policy changes and to offer input for process improvements
• Participates in community outreach activities to engage service members, veterans, their family members, and citizens to disseminate information and offer agency services and referrals. Driving on state business with occasional over night or longer stays may be required.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Interviewing/counseling techniques
• Community resources for veteran referrals
• Needs and problems of disabled and disadvantaged veterans
• Judicial matters (appeals, hearings) as they relate to the VA
• Business English, including proper use of spelling and grammar

Skill in:

• Effective written and verbal communications
• Planning, organizing, and time management
• Using a laptop computer and associated software( e.g. Google Suites, email, etc