Customer Support / Collection Representative

With over 50 years in the industry, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation serving commercial, retail, residential, and Fortune 100 clients; we have built a strong reputation for technical expertise and service excellence.
We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA.

• 3- 5 years of customer service/collections experience 

• Must be highly organized and detail oriented 

• Strong problem solving and follow-up skills 

• Proficient with 10-key and must be able to type minimum 40 WPM 

• Excellent written and verbal communication and the ability to actively listen to clients 

• Ability to work independently and be part of a team 

• Ability to be empathetic and understand emotions and situations 

• Ability to be resilient and persistent 

• Ability to build relationships 

• Ability to think analytically and critically 

• Must be naturally competitive 

• Must have a continuous learning mindset 

Job Responsibilities: 

• Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older 

• Respond to client questions, complains and concerns 

• Reconcile credit memos and pre-payments against open invoices 

• Collaborate with team members and management to maintain collection numbers and client satisfaction 

• Maintain accurate customer records in ERP system 

• Accountable for achieving monthly retention/collection goals 

• Send account statement and dunning letters as required 

• Respond promptly to achieve client satisfaction and maintain relationships 

• Perform additional assignments as directed by the Accounting Manager 

Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. 

• SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. 

Location: 1740 N. Lemon Street, Anaheim, CA 92801 

Job Type: Full-Time