Overview
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities
PRIMARY DUTIES AND RESPONSIBILITIES
Performs various types of clerical and receptionist functions, including preparing copies, typing letters, memos, and other documents, and compiling and/or preparing reports; may also be responsible for recording meeting minutes.
Receives and screens calls and visitors, responding to routine inquiries with standardized information.
Opens and routes incoming mail. Coordinates and prepares mail‑outs which involves maintaining/updating distribution lists.
Schedules patient appointments, arranges interpretation services, if needed, schedules staff meetings, and maintains personal calendars for management personnel, which may involve some limited coordination of facilities, meals, etc.
Responsible for inventorying and ordering office supplies equipment and for coordinating equipment repair/maintenance.
Maintains accurate department files, logs, and records to include admission and census data, invoices, check requests, and time and attendance and payroll information
May perform departmental admissions, charging, crediting, and other related functions, which involve preparing/processing paperwork and data entry.
Compiles reports/lists and statistical data. Assignments may involve simple calculations and information that is readily available.
May assist patients with forms and applications. Reviews for completeness and makes corrections of a routine nature.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury/accident to administrator, coordinator or supervisor.
Promotes the continuous quality improvement process in all daily service issues and problem solving opportunities both department specific and hospital wide.
Maintain confidentiality with client records and sensitive issues or documents.
Communicates regularly with departmental staff and management on a daily basis.
In addition to the responsibilities listed above, this job will be required to perform the following duties as assigned for:
DEPARTMENT SPECIFIC DUTIES & RESPONSIBILITIES
CANCER CENTER-RADIATON ONCOLGY
- Registers patients utilizing Star Clinicals; utilizes Mosaiq/Aria to queue patients and complete appointments, and obtain insurance authorization prior to treatment.
Reviews schedule for next day appointments and calls patients for reminder.
Maintains office supplies, waiting room supplies, and departmental forms and restocks as needed.
Prepares all required documents for submission to respective billing offices for physicians
Ensures all end-of-treatment charts are audited by respective disciplines; properly labels and transfers records to permanent chart, and forwards designated documents to HIS for scanning
Files miscellaneous documents upon request
Screen all incoming calls and give accurate information and distribute phone messages in timely manner.
Obtain patient medical record from referring physician and ancillary department in preparation for patient initial consultation and follow-up appointments with physician.
Uses principles of the NSH Service Excellence Program when interacting with all customers, in person or by phone, treating all persons with dignity, respect and privacy.
Review Hospital physician’s dictation to ensure accuracy prior to physician approval.
Prepare charts with appropriate forms for new patient consultation.
CARE COORDINATION
Screens face to face visitors and assists with coordination of visitor and vendor visits with site supervisors and managers.
Maintains office supplies for department and staff.
Screens all incoming calls that may include patient, internal department, hospital staff, or insurance company calls. Forwards or enters messages as applicable in Cerner or sends secure email.
Utilizes medical terminology and insurance knowledge for communication of incoming efaxes for authorizations, denials or requests. Processes this information in to the Care Coordination Cerner message center.
Coordinates meetings, meeting rooms and assists managers with various tasks as needed.
Maintains productivity metrics ensuring e-fax and email corresponde