Data Center Technical Services Admin

Working Hours/Days

M-F 7:00am - 3:00pm

Overview

Altorfer Power Systems is looking to fill the position of Data Center Technical Services Admin. The primary function of this role is to manage the warranty claims process for assigned data center customer accounts for Altorfer’s Inc. and Ind. divisions. Additionally, this position will support the data center service team with administrative tasks and monitor data center warehouse operations to ensure proper job coordination and warranty parts dispositioning. The Data Center Warranty Administrator is required to manage multiple tasks simultaneously. Effective time management, strong organizational skills, and technical aptitude are essential for success. Close interaction with Altorfer’s data center team, warranty team, various vendors, and the Caterpillar factory warranty team is required.

Basic Duties

• Coordinate and manage Altorfer’s data center warranty claims process to help ensure we deliver world class service to our external and internal customers while minimizing warranty related expenses.
• Ensure Caterpillar, Altorfer, packager, and various vendor warranty requirements and procedures are followed.
• Ensure accurate claim documentation and timely submission.
• Interpret technical repair data and validate eligibility under warranty.
• Coordinate with service personnel to gather necessary claim information.
• Monitor claim status, resolve discrepancies, and reconcile credits.
• Maintain Altorfer’s warranty procedure documentation to ensure data center technicians, project managers, and service supervisors can effectively support the warranty process.
• Monitor Altorfer’s data center warehouse areas to ensure warranty return parts are properly dispositioned.
• Monitor Altorfer’s data center warehouse areas to ensure data center job materials are properly organized, staged, distributed, and returned as needed.
• Provide administrative support to the data center service team.
• Always follow all Altorfer safety and PPE requirements.

 

Qualifications

 

• Associates degree preferred. Preferred areas of study include automotive/diesel technology, digital, data analytics, business administration, electronics, engineering, computer technology, etc., with a minimum of 3-5 years of applicable work experience desired.
• This position requires a level of technical understanding of engine/generator components, engine/generator systems functionality, and basic failure analysis.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Power BI, Outlook, and other data systems required.
• Must be a self-starter with the ability to multi-task in a fast-paced environment.
• Strong analytical, quantitative, and problem-solving skills working across multiple systems, management levels, and functions.
• Ability to read and interpret documents such as equipment service manuals, parts literature, policies, claims, and standard operating procedures.
• Must possess excellent oral and written communication skills to provide professional business communication when sending emails, letters, notes, and documenting policies and procedures.
• Excellent customer service skills are needed.
• Dependability and organizational skills are a must.
• Ability to use initiative and work independently without direct supervision.

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave        
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $20.00 - $35.00 per hour

Posted Min

USD $20.00/Hr.

Posted Max

USD $35.00/Hr.

Physical Requirements/Working Conditions

This position may require infrequent travel, remote work from onsite project locations, and work in outdoor environments during various weather conditions. It will require daily work in an office and warehouse environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means, and sit in a vehicle while traveling and working on project sites. May on a continuous basis walk, bend, and lift up to 50lbs. May be required to wear appropriate safety equipment (IE- hard hat, safety glasses or side shields, safety toed shoes, etc.) when needed. The noise level while on project sites can be significant and may require hearing protection to be worn.  The physical demands d