Director of Professional Services (Low Voltage)

About the role
The Director of Professional Services is a strategic leader responsible for driving North American operational excellence across the Field Engineering Low Voltage practice. This role combines hands-on leadership, project governance, and business development support to deliver exceptional field engineering services. With a strong foundation in management and adherence to BICSI standards, the Director of Professional Services ensures high-quality execution, continuous improvement, and team development across all initiatives.
This individual will oversee day-to-day operations, provide strategic direction, and serve as the primary point of escalation for complex issues. Partnering closely with sales, solutions, delivery teams, and third-party vendors, the Director of Professional Services plays a critical role in ensuring alignment between technical execution and client expectations.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Team Leadership & Development
  • Lead, mentor, and coach a high-performing team of technical professionals and project managers.
  • Oversee onboarding and training of new team members, ensuring alignment with delivery standards and rapid integration.
  • Foster a collaborative culture focused on performance, accountability, and innovation.
• Project/Program Development & Delivery Excellence
  • Provide oversight across all projects/programs to ensure on-time, on-budget, and in-scope delivery.
  • Collaborate with project managers and technical leads on planning, resource modeling, and milestone achievement.
  • Monitor project health metrics, resolve critical escalations (4th level), and ensure quality assurance.
  • Drive continuous improvement through retrospectives, process refinements, and lessons learned.
• Sales & Customer Engagement
  • Partner with sales and solution architects to scope new opportunities and ensure delivery readiness.
  • Participate in customer-facing meetings to assess business needs, present capabilities, and build trust.
  • Review and validate Statements of Work (SOWs) for feasibility, resource planning, and delivery quality.
• Operational Management
  • Manage the daily operations of the low voltage practice, ensuring delivery consistency and operational efficiency.
  • Serve as the escalation point for operational and technical challenges, driving resolution and client satisfaction.
  • Align team capabilities and availability with project demand and strategic goals.
• Vendor & Partner Relationships
  • Manage third-party vendors and partners to ensure compliance, performance, and timely service delivery.
  • Support vendor evaluations, onboarding, and contract negotiations in collaboration with procurement teams.
• Strategic Planning & Practice Growth
  • Identify and implement service innovations, best practices, and scalable delivery frameworks.
  • Support strategic forecasting, labor modeling, and practice evolution to enhance market competitiveness.
  • Contribute to business planning and capability expansion initiatives in alignment with PMO and Low Voltage standards.
  • Embrace and support Computacenter’s mission and core values.

What you have

• 7+ years of experience in low voltage project delivery, including leadership or practice management roles.
• Strong knowledge of BICSI standards, structured cabling, and low voltage infrastructure technologies.
• Legally eligible to work in the United States
• 7+ years of experience in low voltage project delivery, including leadership or practice management roles.
• Strong knowledge of BICSI standards, structured cabling, and low voltage infrastructure technologies.
• Proven track record of team leadership, project governance, and operational management.
• Experience collaborating with sales teams and clients in a consultative capacity.
• Exceptional communication, stakeholder management, and problem-solving skills.
• BICSI certifications (e.g., RCDD) or equivalent ICT credentials preferred.
• PMP or other project management certifications.
• Experience managing vendor and partner relationships within the ICT ecosystem.

 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation