Customer Success Manager - Hybrid in the Hague - Cybersecurity

<p><strong>Imagine this:</strong> You’re not just filling a role. You’re <strong>shaping the future</strong> of small and medium businesses across Europe by helping them <strong>stay safe in a world of growing cyber threats</strong>. You’ll be at the heart of <strong>a cutting-edge cybersecurity company</strong> that values your impact and gives you the tools to grow. <strong>If you’re passionate about customer relationships and love problem-solving, this is the opportunity you’ve been waiting for.</strong></p><p></p><p>At <strong>Eye Security</strong>, we’re a rapidly growing, innovative team, and we need a <strong>Customer Success Manager</strong> to<span> </span><span>help</span><span> </span><strong>elevate our customer experience</strong><span> to new heights. </span>You’ll play a pivotal role in building long-term relationships with clients, ensuring they thrive with our solutions, and driving mutual growth. You will own your customers' success, create impact, and make a real difference.</p><p></p><h4><strong>What’s Waiting for You:</strong></h4><p>As a <strong>Customer Success Manager</strong>, you’ll hit the ground running and take ownership of a diverse customer portfolio. You’ll have the autonomy to design and execute strategies that ensure your customers get maximum value from Eye Security’s solutions – all while fostering long-term, trust-based relationships. Working closely with internal teams, you’ll be a key driver of customer success, from onboarding to retention and everything in between.</p><p></p><p><strong>Your Key Responsibilities:</strong></p><ul><li><p><strong>Lead and Build Relationships</strong>: Own a portfolio of customers, guiding them toward success with tailored strategies that drive adoption and retention.</p></li><li><p><strong>Spot Opportunities, Drive Growth</strong>: Using your sharp analytical skills, you’ll not only keep customers happy — you’ll uncover new opportunities for upselling and cross-selling.</p></li><li><p><strong>Be the Voice of the Customer</strong>: Advocate for your customers inside Eye Security, ensuring their needs are heard and their feedback is actioned.</p></li><li><p><strong>Collaborate for Success</strong>: Work closely with Product, Engineering, Sales, and other teams to deliver seamless experiences and innovative solutions that wow your customers.</p></li><li><p><strong>Use Data to Fuel Decisions</strong>: Track customer health metrics and turn insights into action, ensuring that every customer relationship is not just maintained but <strong>grown</strong>.</p></li></ul> <h3>Requirements</h3> <h4><strong>What You’ll Bring to the Table:</strong></h4><ul><li><p><strong>Experience</strong>: You’ve already spent years in <strong>Customer Success</strong>, <strong>Account Management</strong>, or a similar role — and you know what it takes to drive customer satisfaction and retention.</p></li><li><p><strong>Skills</strong>: You’re a master at verbal and written communication, both in <strong>Dutch</strong> and <strong>English</strong>. You’re comfortable with <strong>CRM systems </strong>(HubSpot, Salesforce, etc.) and have a strong <strong>analytical mindset</strong> that allows you to turn data into actionable insights.</p></li><li><p><strong>Customer-Focused Mindset</strong>: You’re obsessed with your customers’ success, always seeking to understand their challenges and opportunities.</p></li><li><p><strong>Tech-Savvy</strong>: Experience in <strong>SaaS</strong> or a similar environment? Even better.</p></li></ul><p></p><h4><strong>Why This Job Is Different:</strong></h4><ul><li><p><strong>Ownership and Impact</strong>: You won’t just be another cog in the machine. You’ll have <strong>full ownership</strong> of your customer portfolio, driving their success with every interaction.</p></li><li><p><strong>Career Growth</strong>: At <strong>Eye Security</strong>, you’ll have the chance to shape our <strong>Customer Success</strong> department. You’ll <strong>learn</strong>, <strong>grow</strong>, and <strong>mentor</strong> as we expand across Europe.</p></li><li><p><strong>Culture That Supports You</strong>: Be part of a team that thrives on collaboration, trust, and continuous feedback. We help each other succeed and celebrate our wins together.</p></li><li><p><strong>Flexibility</strong>: Work <strong>hybrid</strong> with just one or two days in our beautiful office in <strong>The Hague</strong>.</p></li><li><p><strong>Real Benefits</strong>: Competitive salary, generous time-off policies, and exciting team retreats (think: Spain, Portugal, Italy).</p></li></ul><p></p><h4><strong>Who You Are:</strong></h4><p>You’re someone who thrives in <strong>dynamic environments</strong>. You’re not afraid of responsibility and know how to prioritize effectively. You understand that <strong>customer success</strong> is about building relationships and creating lasting value. You’re a <strong>team player</strong> who loves collaborating with others but can also