Technical Account Manager

Ibotta is seeking a Technical Account Manager (TAM) for our Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.

The mission for this role is, do everything possible to enable and optimize a partner’s success. The success of our partners directly contributes to Ibotta's success. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fomenting this mission. TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience.

This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

What you will be doing:

• TAMs are the primary technical point of contact between IPN partners and Ibotta, and serve as the Voice of the Customer, championing their business and technical requisites for achieving success

• Technical and operational requirements gathering

• Prepare and assist in customer meetings when requested and enhanced partner management support

• Planning and coordination with Ibotta’s Strategic Partner Management function and other Ibotta cross functional teams including UX Design, Solution Architecture, Product and Engineering

• Technical consulting about implementation, technical issues, and upgrades/improvements

• Planning and coordination of partner-facing Ibotta-specific technical operations and implementations 

  • SLA monitoring & adherence

  • Upgrades and new development 

  • Technical roadmap planning

• Coordination and communication of technical issues, incident response and resolution

• Ensure overall technical progress and operational success for the partner on IPN

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere

What we are looking for:

• 5+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM or similar for a SaaS platform is ideal

• Bachelor’s degree required. Preferably in Computer Science, Engineering, Analytics or a related field

• AWS experience highly preferred

• API integration experience preferred  

• Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership

• Tenacious problem solver

• Self-directed and capable of making an impact with varying levels of direction

• Proven track record of working cross-functionally towards shared goals and delivering meaningful impact

• Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion

• Analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems

• Understanding of logging and monitoring systems such as DataDog, etc.

About Ibotta ("I bought a...")

Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, bagel Thursdays, snacks and occasional meals. 

• Base compensation range: $140,000 - $160,000. This compensation range is specific to the United States labor market and may be adjusted ba