Banquet Manager

Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Manage and organize activities in the banquet areas and coordinate activities in the restaurant. Assists F&B Director in achieving department objectives by performing the following duties.

As a Banquet Manager, you will:

• Manage banquet team members to include servers, bartenders, and runners.
• Interface with all convention clients to ensure satisfaction and positive feedback.
• Maintain daily logs and revenue flash reports.
• Supervise the successful execution to include setup, service, and breakdown of all banquet events.
• Schedule banquet staff based on event needs, oversee setup plans and provide ongoing training.
• Track expenses, monitor revenue, and maintain accurate banquet records.
• Ensure appropriate staffing levels for all events and coordinate room set-ups.
• Ensure guest satisfaction through direct communication with clientele.
• Maintain food and beverage par levels and rotate inventory to manage product freshness.
• Conduct regular meetings and training sessions.
• Communicate event details and responsibilities to staff, ensuring smooth execution and high service standards.
• Manage staff schedules, shifts, and breaks to align with business needs, budgeted guidelines, and service expectations.
• Monitor attendance and enforce company policies.
• Maintain quality control over food, beverages, and supplies.
• Oversee inventory, stock rotation, purchasing, and adherence to receiving procedures.
• Monitor beverage and cash handling, authorize discounts, and oversee check controls.
• Schedule banquet staff based on event needs, oversee setup plans, and provide ongoing training.
• Track expenses, monitor revenue, and maintain accurate banquet records.
• Ensure compliance with company policies, safety regulations, and sanitation standards.
• Conduct inspections and enforce proper handling of food, beverages, and equipment.
• Provide excellent service to owners and guests.
• Address guest concerns, authorize necessary adjustments, and ensure an exceptional banquet experience.
• Maintain accurate records, reports, invoices, and department manuals.
• Participate in company meetings and performance programs.

Supervisory Responsibilities

Directly supervise team members at the location, ensuring smooth operations. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Train, coach, and mentor team members to maintain high performance standards. Plan, assign, and direct work to ensure efficient workflow. Assist in appraising performance and rewarding team members for their contributions. Address complaints and resolve problems in a timely and effective manner to maintain a positive work environment.

Qualifications

• 1+ year of  banquet experience
• 2+ years of leadership experience
• Experience managing and coordinating large-scale events
• Must be able to work weekends and holidays as needed.
• General knowledge of bar service, wines, alcohol, etc.
• Make decisions based on your own judgment and company policy.
• Follow instructions without close supervision.
• Occasional carrying and lifting of items up to 50 pounds.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Must pass a background check, drug test, and verify work eligibility in the U.S.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career