Director of Revenue Cycle Management

Job DetailsJob Location: NEUROLOGICAL ASSOCIATES OF TUCSON PC - TUCSON, AZ 85718Position Type: Full TimePosition Summary

The Director of Revenue Cycle Management (RCM) is responsible for end-to-end oversight and performance of the revenue cycle across the practice. This role combines deep operational expertise in revenue cycle management with a strong focus on workflow optimization, performance measurement, and clear communication with physicians and executive leadership.

The Director of RCM is accountable for financial performance, operational discipline, and the development of reliable reporting that enables data-driven decision-making and continuous improvement.

Key Responsibilities

Revenue Cycle Leadership

Owns the full revenue cycle from front-end access through final collections
Drives performance across scheduling, registration, authorization, coding, billing, AR, and collections
Establishes accountability for internal teams and external vendors
Identifies revenue leakage and implements corrective action
Ensures compliance with payer, regulatory, and contractual requirements

Workflow Design & Operational Discipline

Designs, standardizes, and enforces revenue cycle workflows across departments and specialties
Aligns workflows with clinical operations to reduce friction and rework
Defines standard timelines, handoffs, and escalation paths
Leads continuous process improvement initiatives
Ensures workflows are scalable to support growth and new service lines

Reporting, Analytics & Performance Management

Owns revenue cycle reporting and analytics
Defines and standardizes KPIs, metrics, and definitions
Develops dashboards that are accurate, timely, and actionable
Uses reporting to actively manage performance and drive accountability
Translates complex financial and operational data into clear, physician-relevant insights

Physician & Executive Communication

Serves as a primary liaison between revenue cycle operations and physicians
Communicates revenue cycle performance transparently and credibly
Supports executive leadership and board reporting as needed
Partners with leadership to align clinical and revenue cycle priorities

Team Leadership & Development

Leads and develops revenue cycle management staff
Clarifies roles, responsibilities, and performance expectations
Identifies capability gaps and recommends staffing or structure changes
Builds a culture of accountability and continuous improvement

Technology, Vendors & Optimization

Partners with IT and operations on RCM system optimization
Oversees third-party billing, coding, and AR vendors
Ensures systems and vendors support performance goals
QualificationsQualifications

Bachelor’s degree required; advanced degree preferred
8–10+ years of progressive revenue cycle leadership experience
Deep expertise across all revenue cycle functions
Proven success improving collections, reducing AR, and stabilizing cash flow
Strong experience using reporting to manage and communicate performance
Experience working directly with physicians and senior executives
Multispecialty or procedural practice experience preferred

Key Competencies

Revenue cycle strategy and execution
Workflow design and process improvement
Data-driven leadership
Physician-facing communication
Cross-functional collaboration