Deputy Chief Information Officer

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Deputy Chief Information Officer

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Information Technology

Campus Location: STCC - Multiple Campus Locations

Job Summary

This detail-oriented, driven and responsive leader will oversee the execution of day-to-day operations and strategic initiatives to implement best practices. Key responsibilities will include managing the daily demands of a growing IT operation, including inputs into portfolio and project management, IT budget management, collaborative leadership of IT staff, and IT strategy, policy and communications management.

Team leaders from Technology Operations, Application Services, Client Service and Support and Media Services will report directly to the Deputy Chief Information Officer. This key IT role will serve as a liaison between these groups and the Chief of Administrative Services.

 

Job Duties

• Oversee IT service management and delivery operations, including Technology Operations, Application Services, Client Service and Support, Help Desk and Media Services with the responsibility for setting expectations for and manage IT staff in the areas listed above
• Plan and manage budgets for IT operations and drive annual operational and capital budget development with the Chief of Administrative Services
• Recommend, develop, and advise on the drafting and socialization of policies, procedures, standards, and guidelines to ensure compliance and consistency of IT operations
• Manage general IT communications with stakeholders
• Advise the Chief of Administrative Services on project prioritization leveraging industry best practices on strategy and portfolio/project management
• Serve as strategic advisor to the Chief of Administrative Services
• Serve as primary deputy to the Chief of Administrative Services on institution-wide initiatives involving technology
• Engage with stakeholders and liaise with the Chief of Administrative Services to facilitate IT governance activities across the institution
• Drive efforts to further mature IT service deployment and delivery
• Recommend, develop, and advise on Enterprise Architecture standards
• Manage special projects requested by the Chief of Administrative Services and Southwest Leadership

Minimum Qualifications

• B.A. degree from an accredited college or university in Information Systems or closely related discipline.
  
• A minimum of ten years of work history that demonstrates progressively responsible experience in technology planning and application with seven or more years in a leadership role supervising a complex IT environment
  
• Experience in Higher Education including knowledge of ERP and software programs such as Banner and Argos, respectively
  
• Project and portfolio management
  
• IT best practices and frameworks (e.g. ITIL, NIST, ISO/IEC)
  

Proficient with IT strategy, policies, procedures, standards, and guidelines

Preferred Qualifications

• Master’s degree in relevant area of specialization
  
• Proficiency with Banner ERP and Argos software
  
• ITIL
  
• Lean Six Sigma
  

Knowledge, Skills, and Abilities

• Business Application and Web Services development
  
• Network management
  
• Infrastructure capacity planning
  
• Human resource capacity planning
  
• Budgeting
  
• Strategic Planning

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall no