Regional Operations Manager - Bloomington, Champaign, Decatur, Peoria, Arthur, IL

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Regional Manager is responsible for overall operations of multiple health centers within their region, including staff development & management, health center performance results, and continuous improvement of all functions. Regional Operations Managers will utilize best practices to maximize efficiency within the centers and are responsible for meeting financial, regulatory compliance and patient & client satisfaction goals. May serve as the primary Marathon contact for clients within assigned region. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Operational Performance

• Plans, organizes, and manages operations for assigned health centers including staff hiring, training, scheduling, inventory control and facility upkeep. 
• Ensure quality, safety and infection control standards are maintained throughout the centers, through the adoption of the company’s online auditing system and periodic in-person audits. 
• Drives achievement of patient, client, and teammate satisfaction goals. Responds to complaints with thorough investigation of concerns.    
• Ensures centers are properly stocked and inventories are managed through monthly audits, which may require manual examination of supplies in each center.   
• Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities. 
• Provides compliance leadership related to governmental, accreditation, and other regulations/requirements and with company policies. 
• Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients. 

Financial performance 

• Manages operational costs within budget, including labor, supplies, and other expenses. 

Patient Satisfaction 

• Achieves patient satisfaction goals by creating a culture of service excellence.  
• Reviews survey results to recognize strong performance and implement improvements. 

Patient Engagement 

• Takes accountability for visit and participation rates within assigned health centers. 
• Develop marketing and communication plans to increase participation rates in collaboration with marketing and member services teams. 
• Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services. 
• Ensures health center schedules are maintained to promote efficiencies in practices and patient satisfaction.  

Teammate engagement

• Recruits, selects, and trains clinical staff, including coaching, performance management, and discipline.  
• Provide direction and set goals and objectives for direct reports and the team. Align team goals with broader department and company initiatives.  Fully accountable for delivered results and goal achievement of the team.
• Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support while remaining good stewards of company, client resources.  
• Collaborates with onboarding team to ensure seamless startup of new centers in region, including collaborating closely with the client. 
• Assumes responsibility for staff adherence to all policies and procedures.    
• Completes annual performance reviews for all direct reports.  
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. Responds to care team issues regarding health center operations. 
• Maintains open communication and positive working relationships with all members of the team, including