Sr. Manager Platform & System Project Management, Global Customer Engagement Training

ROLE SUMMARY  

As a part of the Purpose Blueprint 2.0’s Execution Makes the Difference, we have an aspiration to develop world-class training for commercial customer-facing colleagues and leaders via the new Global Customer Engagement Training (GCET) organization.  The GCET organization is built to meet commercial customer-facing learners where they are by deploying innovative, multimodal approaches to deliver best in class learning content that spans roles, brands, and topics.

The Platform & System Project Management Specialist will manage and coordinate training for customer-facing colleagues using the portfolio of GCET learning technologies (SAP, Degreed, Axonify, etc.), and enabling systems. This role involves developing, implementing, and optimizing a comprehensive multimodal training program across the Customer Engagement Training platform. The goal is to enhance training methods and outcomes through innovative technological and in-person approaches. Reporting to the Learning Effectiveness Lead, the role will work closely with key business partners, and cross-functional partners, including GCET, digital, CMO, and other stakeholders from US and international markets, to ensure successful training campaigns and organizational alignment.

ROLE RESPONSIBILITIES

Platform Development and Global Implementation Planning 

• Responsible for creation and execution of a multimodal training strategy that optimizes learning outcomes and enhances the overall training experience.  

• Identify and integrate GCET multimodal capabilities and rationalize within market offerings to support multimodal strategies, ensuring alignment with organizational goals.  

• Establish localization and implementation plan for global GCET programs with International prioritized markets. 

Multimodal Ecosystem Management and Operationalization  

• Ecosystem architecture and design to support global programs and delivery of key training programs.   

• Inform key reporting and effectiveness frameworks for markets 

• Extend the current operational model to support new multimodal capabilities for flawless execution and operational support for prioritized markets.  

• Establish new capabilities and services to support new multimodal learning Platforms and Commercial Business Services.  

Project Planning and Coordination

• Develop comprehensive project plans, including timelines, milestones, and resource allocation for multimodal platform support and learning campaigns within multimodal platforms
• Coordinate with cross-functional teams to ensure all project requirements are understood and met
• Monitor project progress and adjust as necessary to ensure successful completion

Stakeholder Management

• Act as the primary liaison between the project team and key stakeholders, ensuring clear communication and alignment on project objectives
• Facilitate collaboration with subject matter experts, instructional designers, and other stakeholders to ensure the successful execution of project initiatives

Risk Management

• Identify potential project risks and develop mitigation strategies to address them
• Monitor and manage project risks throughout the project lifecycle, ensuring timely resolution of issues

Continuous Improvement

• Establish and maintain a framework for continuous improvement of project management processes.
• Stay abreast of industry best practices and incorporate them into project management methodologies

Training Optimization

• Utilize data and feedback to optimize project management approaches, tailoring strategies to meet the diverse needs of stakeholders
• Coordinate with Learning Effectiveness analytics and measures lead to develop and maintain metrics to evaluate the success of projects, providing regular reports to senior leadership

Resource Management  

• Track and manage resources effectively to support the development and execution of multimodal training strategies.  

• Collaborate with external vendors and partners to leverage their expertise and offerings in support of multimodal training initiatives.  

BASIC QUALIFICATIONS

• Bachelor’s degree required
• 6+ years of project management experience, preferably in sales, training, digital, or marketing-related fields
• Proven ability to manage multiple complex projects simultaneously
• Strong interpersonal skills with a track record of building partnerships and working collaboratively across functions
• Outstanding presentation, facilitation