Patient Account Associate - HBC Transplant - Remote

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

 

 

REMOTE POSITION: Monday - Friday (40 hour: Day Shift)

*** MUST RESIDE IN NC ***

 

 

Record and generate variety of information pertaining to the patient revenue process. Accurate, high-performance level position requires certain degree of knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve desired outcomes.

 

Duties and Responsibilities of this Level

 

Cash Management Support Duties (50%)

·        Daily Reconciliation of clinic Deposits\Change Fund

·        Accept and log clinic deposits

·        Armored Carrier Services Coordination

·        Maintain deposit logs and change requests

·        Order and maintain clinic supplies

·        Prepare daily cash and check reconciliation for various bank accounts.

·        Electronic Payment Processing and Reconciliation

·        Process Regular Mail Payments Prepare Related Deposits and Prepare Miscellaneous Check

·        Participate in and support month end audit processes

·        Retrieve, review and match lockbox files

·        Open daily mail and process accordingly

·        Research checks and obtain information and EOBs as needed

 

Financial Management (25%)

·        Prepare batch control forms for all unapplied cash transactions

·        Monitor batch control forms for accountability and reporting

·        Track electronic remittances and match with bank deposits and EOB’s via Hyland OnBase

·        Enter and balance bank deposits to subledger postings on the Unapplied Cash Model

·         Perform other related duties incidental to the work described herein

·         Run and manipulate reports into Excel spreadsheets

·        Process bank card requests, authorize ban k card transactions and post to patient accounts ·        Sort and review non payments detail for batching and routing to the appropriate

·        Create Excel spreadsheets inclusive of calculations/formulas

·         Work Cash Management work queues to ensure timely response for resolution

·        Respond to internal and external inquiries regarding cash management, as appropriate

 

Customer Service (25%)  

·        Provide assistance on special projects relating to cash management functions

·        Respond to internal and external inquiries regarding cash management, as appropriate.

·        Post payments and Identify Contractual/Administrative technical support

·        Performs follow-up with insurance payers via phone, email or website

·        Handle phone calls received in the department

·        Provide back up for other position s, as needed

·        Maybe responsible for training new staff

·        Researching and resolving customer inquiries

 

 

Required Qualifications at this Level

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred .Additional training or working knowledge of related business.

 

Experience

Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.

 

Degrees, Licensure, and/or Certification

N/A

 

Knowledge, Skills, and Abilities

Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.

 

Distinguishing Characteristics of this Level

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity withou