Regional Operations Manager - Traffic Operations Center Services

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Regional Operations Manager - Traffic Operations Center Services to oversee a staff of over 100 full-time professionals, based out of our client’s Roanoke and surrounding area facilities.  This position is responsible for overseeing client policy implementation, quality control, inter- and intra- Virginia governmental agency coordination efforts, regional contract management, and maintaining effective staffing levels.

Responsibilities:

• Acts as the primary point of contact, on-site, for the client agency
• Responsible for the organizational management and direct supervision of the Traffic Operations Center (TOC) operations staff, facilitating a cohesive and balanced operation.
• Review applicant resumes, conduct interviews, and recommend for hire/advancement.
• Administrative functions, including invoice processing, shift scheduling, liaising with AECOM corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution.
• Develop and maintain routine personnel performance assessments.
• Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability.
• Coordinate with client on citizen issues related to complaints, inquiries, and public information requests.
• Share (or assume) responsibilities with (for) the client for TOC public relations activities such as: TOC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings.
• Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness.
• Assist in maintaining sound freeway operations by guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner.
• Responsible for the comprehensive training and auditing of the operations staff.
• Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client.
• Write and maintain technical documents, including but not limited to: the TOC Operations, Manual/Standard Operations Procedures, training programs, and TOC website content.
• Serve, eventually, as a subject matter expert for the client and AECOM on TOC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices.

Qualifications

Minimum Requirements:

• BA/BS plus 8 years of relevant experience or demonstrated equivalency of experience and/or education
• Valid US Driver’s License required to visit project sites, clients, and other AECOM offices.  As a condition of employment, selected candidate must pass a Motor Vehicle Records review.
• Ability and willingness to work alternate work schedules and be on-call 24 hours/day as needed

Preferred Qualifications:

• Bachelor’s Degree in Business Administration, Civil Engineering, or related transportation field
• 10 years of relevant experience is preferred
• 5 years of experience in a supervisory role within a transportation, public safety, or commercial operations environment
• General knowledge of traffic principles and standards
• Experience with report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication