Sales Operations Analyst

About IntelePeer.ai:

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.

Job Summary:

The Sales Operations Analyst plays a pivotal role in shaping a high-performing, data-driven sales engine. You’ll partner closely with Sales, Marketing, and Systems teams to optimize the funnel, streamline processes, and ensure our GTM teams have the visibility and tools they need to excel. This is an opportunity to create real impact by bringing clarity, structure, and insights to a fast-growing organization.

Responsibilities:

· Own Deal Integrity & Flow: Audit "Closed Won" deals to ensure commercial terms are accurate and that all automated handoffs to Onboarding and CS are triggered flawlessly.

• Support Commissions Reporting: Report internal sales commissions and liaison with Sales Reps Q&A. Leverage AI-assisted tools to generate, validate, and refine commission statements, collaborating with internal AI champions to maintain and improve automated workflows.

· Optimize GTM Workflows: Partner with our Salesforce Admin to build and maintain Salesforce workflows

· Enhance GTM Process + Strategy: Partner with Marketing, Sales, Customer Success and Finance to optimize existing processes and implement new ones when strategic changes occur

· Monitor the Revenue Engine: Proactively track deal velocity and stage gates, ensuring all required checks and balances are met before a deal progresses.

· Support Data Governance & CRM Compliance: Monitor CRM data integrity across the sales funnel, proactively identifying and resolving data gaps, following up with sales representatives to enforce accurate and timely data entry.

• Maintain Reporting Infrastructure: Support the maintenance of existing Salesforce reports and dashboards, ensuring data accuracy and timely refresh across pipeline and bookings tracking tools.

• Support Weekly and Monthly Reporting Cycles: Assist in the preparation and distribution of recurring sales reporting, including pipeline activity summaries and funnel movement tracking, ensuring timely stakeholder visibility.

Supervisory Duties:

This is an Individual contributor opportunity

Minimum Education and Experience:

Bachelors Degree Required

· Operational Foundation: 2+ years of experience in Revenue Operations, Sales Operations, or a similar data-centric role focused on the customer lifecycle.

· Salesforce Experience: Proficiency in Salesforce or other CRM including Workflows, Custom Objects, and Deal Stage progression.

· Advanced Analytics: Expertise in Excel (Pivot Tables, XLOOKUP) and CRM reporting to visualize trends and identify process breakdowns.

· AI Fluency: Demonstrated ability to design, test, and refine AI-assisted workflows for operational processes, including validating AI-generated outputs for accuracy and iterating based on results.

Key Competencies:

· Strong analytical, organizational and conceptual skills

· Affinity for action and ability to get things done

· Ability to successfully work independently and as a member of a team

· Ability to learn new technologies quickly

· Ability to adjust to changing priorities

· Strong time management and prioritization skills

· Polished oral and written communications skills with the ability to communicate effectively with peers, management, customers, and vendors regardless of their background, experience, and ability to comprehend complex technical content

· Highly motivated with a strong sense of personal accountability

Physical Requirements:

· Sedentary work lifting no more than 10 pounds.

· Occasional lifting, carrying, and standing.

· Freq