Property Manager - Permanent Supportive Housing

Location: Hayward,California,United States

This is a Swing Shift Position - either 1 pm to 10 pm or 2pm to 11pm. You should only apply if you can work a swing shift M-F. 

The Property Manager, Permaent Supportive Housing will be responsible for lease-up of 50 new permanent supportive housing units at BACS' St. Regis Village permanenet supportive housing program, supervision of 2 maintenance technicians, staff residential counselors, maintenance and preventative maintenance scheduling vendor management. The Property Manager creates, implements, oversees, and is accountable to a sustainable property management, compliance and service delivery system, and facilities coordination so that all operations meet the necessary requirements based on regulation, accreditation, law, public policy, and strategic direction.

You should have experience taking a trauma informed approach to supporting our partner residents who typically are experiencing mental health challenges and may be entering thier first permanent housing situation in some time. 

DUTIES AND RESPONSIBILITIES: (Essential Functions)

• On-Duty Manager for emergencies, escalations and intake. 
• Full suite property management of one or more BACS residential sites including interim housing, transitional housing, and permanent housing.
• Rent collection, intakes, discharges, landlord/tenant troubleshooting in liaison with service coordinator.
• Conducts site inspections to ensure all facilities are well kept, welcoming, safe, and healthy.
• Facilities and fleet management – handles maintenance tickets/coordination, vendors for facilities management and tracks and approves invoices.
• Acts as welcoming and design specialist to ensure culturally responsive, warm, welcoming, and standardized spaces.
• Quality Assurance: implements a quality assurance program that oversees regulations, laws, and other external requirements to assure that all services operate within and exceed standards for all property management files.
• Acts as Site-Based Auditor.  Rotates to sites to audit for full compliance of all aspects of housing programs and also conducts chart review.  Reviews Performance Improvement Plan (PIP) corrections.
• Start-Up Specialist and Direct Services Practitioner.  Implements new housing sites/programs and incubates programs while hiring and orientation is occurring.  This may include jump-starting leasups and providing and documenting direct service, designing and implementing systems, etc.
• Special projects.
•  Performs data analysis, management reporting.
• Other duties as assigned.

COMPETENCIES

• Influencing/Negotiating skills and excellent oral and written communication.
• Partnering attitude; high integrity/honesty.  Promotes accountability for self and others.
• Customer Service and strength-based orientation.  Embraces diversity in all aspects.
• Problem Solving skills and conflict resolution skills.
• Resilience and demonstrated ability to embrace adversity. Ability and eagerness to promote continual learning.
• Strategic Thinking and visionary. Possesses external awareness. Motivated towards the agency's mission and services, including the Housing First philosophy.
• Professionalism and Boundaries.  Conducts all business professionally and represents the agency in the best light.

REQUIREMENTS

•  Bachelor's Degree in Real Estate Management, Law, Social Science, or Business Administration preferred.
• Five years of property administrative/quality improvement/quality assurance/direct service experience in a trauma-informed, supportive housing environment.
• Position requires a valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage.  DMV printout required.  Extensive Bay Area travel required.

COMPENSATION & BENEFITS 

• Highly competitive compensation, Bachelor's Degreed salary $120,000 per year, exempt. No Bachelor's degree salary $100,000 per year, exempt. 
• Fully paid medical, dental, vision, and life insurance coverage for employees and children.
• 32 days off (P