Managing Director - The Little Nell

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. 

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. 

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. 

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary
The Managing Director serves as the strategic and operational leader of The Little Nell, including the Aspen Mountain Club, Spa at The Little Nell, multiple food and beverage outlets, and the resort’s expansive meeting and event spaces. This role has full accountability for overall resort performance, encompassing guest and employee satisfaction, human resources, financial results, sales and marketing, revenue generation, and team engagement. The Managing Director is responsible for driving sustainable growth and delivering strong returns for both hospitality operations and property ownership. This position reports to the Vice President of Operations.

The salary range for this position is $190,000 - $260,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until June 8, 2026.

Essential Job Functions/Key Job Responsibilities
•    Stays current with industry trends and monitors strengths and weakness of competition
•    Develops business plans designed to maximize property customer satisfaction, profitability, customer satisfaction and market share
•    Verifies and evaluates that property business plans and employees are aligned with brand business strategies, holding property leadership team accountable for successful delivery of business plans and enhancements
•    Works closely with Sales and Marketing team to develop revenue-generating strategies for the property, identifies new business leads, develops tailored sales approach and actively pursues leads aligning brand strategy
•    Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
•    Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction - analyzing business information to proactively address changing market conditions
•    Verifies that property operates within budgetary guidelines, and achieves profit margin goals
•    Uses business information to identify indicators of product and service successes and opportunities for