Sr. User Support Specialist -Chattanooga , TN

Job Title: Sr. User Support Specialist -Chattanooga , TN

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: DOJ MBI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking a Senior User Support Specialists/User Trainer who will work under the direction of the Information Technology (IT) Manager within the IT Department.

Responsibilities:

The applicant must be able to perform the following responsibilities on an as needed basis:

• Assists district IT personnel with the routine installation and troubleshooting of Microsoft Windows operating systems on user workstations.
• Performs comprehensive help desk functions by providing technical troubleshooting for hardware, software, and peripheral devices to resolve a wide range of user-reported issues.
• Provides user-level support and assistance for Microsoft 365 applications and enterprise software to ensure effective use by staff.
• Supports district IT personnel with routine user account maintenance and access controls within Active Directory as directed.
• Supports district IT personnel by verifying end-user connectivity and troubleshooting end-user connectivity issues within the established network environment.
• Assists district IT personnel with the successful application of security patches and updates on end-user devices to ensure device compliance.
• Follows established Agency security controls to help maintain workstation compliance.
• Supports district IT personnel by executing routine technical tasks related to data backups and recovery to ensure the protection and availability of end-user data.
• Maintains accurate IT asset inventory and configuration documentation for training and support purposes.
• Supports district IT personnel in the deployment of software packages to desktops via Microsoft Endpoint Configuration Manager (MECM).
• Supports district IT personnel and users with litigation applications, including providing help desk assistance for the preparation of electronic exhibits for trial.
• Assists users with digitizing and formatting audio and video files in preparation for AUSA/Support staff use in courtroom proceedings.
• Supports IT personnel in configuring, testing, and setting up software and hardware components in preparation for trial and courtroom presentations.
• Provides user assistance and troubleshooting to resolve operational issues with supported equipment, escalating complex issues to IT staff as needed.

Required:

• At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.
• At least one year must be experience with the specific
• Applications being supported.
• Supervisory experience helpful.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Excellent oral and written communications skills required.

Desired:

• Undergraduate degree strongly preferred.
• Experience with DOJ office automation environments extremely helpful. Should be an expert user of the Government's word processing, spreadsheet, and email systems.

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

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