Timberland: Receptionist

At Timberland, we’re a force of nature. We’re a team that steps outside, works hard together, and moves the world forward. The brand is widely recognized as the arbiter of boot culture. With a rich heritage of craftsmanship and an eye toward the future, Timberland has a decades-long commitment to make products responsibly, protect the outdoors, and build community.  

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with an team of fun, adventure-loving people, Timberland just may be the place for you.   

To learn more about our values and our culture, visit Timberland Careers or www.timberland.com. 

Timberland: Receptionist

What will you do? 

A day in the life of a Receptionist at Timberland looks a little like this. 

The primary responsibilities of the Receptionist are to support all activities relating to the front desk. This includes welcoming visitors, managing and directing phone calls, receiving services, collaborating with other building service members and providing general administrative support to the office.

Let’s break down that day-in-the-life a bit more. 

• Make a great first impression by greeting all incoming visitors, including employees

• Direct visitors, contact employees to notify them of visitors; ensure no one waits for a long period of time

• Answer all incoming telephone calls professionally and transfer call to respective extensions. Provide a consistent polite greeting that represents the corporate office and brands.

• Issue visitor badges and ensure visitors are escorted by the person they are visiting

• Maintain security by ensuring visitors log in or sign in and out as appropriate

• Assist with the tracking of contractors as needed

• Log incoming deliveries received in the reception area and notify recipients

• Act as liaison for Workplace environments Team

• Monitor incoming requests from VF employees and teams; ensure requests are dispatched and completed with team. Communicate status of service request to requestor and escalate as needed to Workplace Environment management. 

• Provide back-up support for the Workplace Environments team, including assisting with mail room package receipt and delivery and meeting room set up as needed.

• Request building access badges for new hires, visiting employees and vendors; liaison with building and/or VF Global Security teams as needed for badge review and audits, creation or termination, etc.

• Assist with special projects as needed

• Schedule building conference rooms and catering as needed

• Perform other administrative duties as assigned

What do you need to succeed? 

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 3 - 5 years of related professional experience ideally as a front desk receptionist or in hospitality/customer service.

The foundation skills you will need in this position are: 

• Excellent oral and written communication skills

• Excellent customer service and strong desire to help the internal and external customers

• A can-do approach

• Ability to effectively utilize PCs, Microsoft Word and Excel, and Outlook email

• Strong organization and attention to detail

Special Physical and/or Mental Requirements: