Retail Events Supervisor

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. 

Job Description:

Position Title: Retail Events Supervisor

Position Type: Full-Time

FLSA Classification: Non-Exempt

Department: Retail

Reports to: Retail Operations Manager

About Crystal Bridges & The Momentary:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. You belong here: make the most of this moment.

Position Summary:

The Retail Events Supervisor supports service, selling, and business operations to achieve an engaging and inspiring retail environment at Crystal Bridges and the Momentary. The Retail Event Supervisor will assist the Retail Operations Manager in the execution of events that require retail needs. This role will serve as an additional point of contact in the planning, set-up, and execution of retail events across the institutions, including but not limited to concerts, festivals, markets, art fairs, and book signings. This includes fostering community amongst the team through continued education on brand and store initiatives. Additional responsibilities ensure that proper procedures are being followed to comply with security practices when opening/closing the store and cash handling.

Principal Responsibilities:

Event Operations

• Team Management: act as a liaison to other departments within the institution, serve as a point of contact during events, and develop standard operating procedures for retail events. Will be responsible for training/ leading other associates and supervisors during events.
• Event Occurrence: be present at large-scale events. The supervisor will be responsible for the proper retail layout and setup. They will prepare and report on the final merchandising settlement for the event
• Communication: Attend all necessary staff meetings and communicate concerns and solutions to problems

Guest Experience

• Brand Ambassador: acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of Crystal Bridges and the Momentary
• Guest Experience: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all guests feel welcome, heard, and valued
• Community Engagement: supports the store leadership team and merchandisers to promote unique guest events that drive brand engagement and deep connections with guests

Communication + Relationships  

• Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives
• Employee engagement: adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
• Insights and Feedback: provides insights related to the guest and staff experience and communicates feedback to the Director of Retail

Other duties as assigned

Additional Responsibilities:

Leadership + Team Management 

• Guest Experience Management: actively participates in leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the guest experience and achieve store objectives
• Hiring and Retention: participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Team Development: utilizes brand resources to champion employee development and support