Security Officer - Retail Front Desk Specialist

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description

As a Security Officer - Retail Front Desk Specialist in Mc Lean, VA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more.

As a Front Desk professional with Allied Universal at a prestigious retail location, you will be the first point of contact for guests and staff, helping to create a welcoming and secure environment. Your role involves monitoring access, verifying credentials, and providing exceptional customer service while addressing security-related concerns. You will utilize technology such as computers or tablets to support daily operations. Join a team that values integrity, teamwork, and innovation, and play a vital part in delivering a positive experience for everyone who enters the location.

Position Type: Full Time

Pay Rate: $22.12 / Hour

Job Schedule:

DayTimeMon11:00 AM - 07:00 PMTue11:00 AM - 07:00 PMWed11:00 AM - 07:00 PMFri11:00 AM - 07:00 PMSun12:00 PM - 06:30 PM

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide exceptional customer service to visitors and staff by following security-related procedures and site-specific policies at the front desk.
• Monitor access to the location by verifying identification and credentials of individuals entering the premises.
• Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, following established protocols.
• Maintain detailed and accurate records of daily activities, visitor logs, and incident reports as required by site policies.
• Assist with emergency response activities when appropriate, coordinating with Allied Universal management and local authorities as needed.
• Communicate professionally with clients, guests, and team members to address inquiries and provide information related to site access and security-related matters.
• Help to deter unauthorized entry and/or suspicious activity by maintaining a visible presence at the front desk.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Access control and/or badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employe