Customer Support Assistant

Company Description

About Us

Shapcontra is dedicated to providing high-quality customer service solutions for businesses across various industries. Our team is committed to delivering efficient and professional support to ensure customer satisfaction. We value innovation, teamwork, and continuous improvement, creating a dynamic work environment where employees can grow and develop their skills.

Job Description

Job Description

Shapcontra is seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Santa Ana, CA. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for all clients. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist customers with product information, troubleshooting, and issue resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to resolve customer concerns effectively
• Identify opportunities to improve customer service processes
• Provide feedback and insights to enhance the overall customer experience
• Ensure compliance with company policies and procedures

Qualifications

Skills & Qualifications

• Previous experience in customer service or a related field is preferred
• Strong verbal and written communication skills
• Ability to handle multiple tasks and prioritize effectively
• Problem-solving skills with a proactive approach to customer needs
• Proficiency in Microsoft Office and CRM software is a plus
• Ability to work both independently and as part of a team

Additional Information

Benefits

• Competitive salary ($47,000 - $58,000 per year)
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Comprehensive training program

If you are passionate about providing exceptional customer service and want to grow with a dynamic company, we encourage you to apply.